Field Service Technician – Food Service Equipment

Cumberland Farms; North Adams (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Take home vehicle

All tools provided

Work-life balance

On-call stipends

OT pay

Training & 3 year pay raises

Competitive wages

Earned wage access program

Paid Time Off

Health/Dental Coverage

401K with Company Match

Team member discounts

Tuition Reimbursement

Employee Assistance Program

Health Savings Account

Company Spirit Days

Recognition & awards

Job summary

Cumberland Farms is seeking a Field Technician to travel to Cumberland Farms store locations to maintain and repair commercial food service equipment. You will collaborate with dispatchers and supervisors to manage workload and prioritize calls to maximize equipment uptime.

The ideal candidate has 0–2 years of related experience, with preferred hands-on repair experience in food service equipment. The role requires lifting up to 80 pounds, independent work, and willingness to travel across

Qualifications

• Minimum Education: a high school diploma or its equivalent.
• Preferred Education: Trade school and/or Associates Degree.
• Minimum Experience: Requires 0-2 years related experience.
• Preferred Experience: 2+ years repairing food service equipment such as high speed ovens, food warmers, coffee brewers, frozen beverage equipment, fountain soda units, roller grills and related equipment.

Responsibilities

• Repair or refurbish food service equipment including frozen beverage units, fountain soda, coffee brewers, gas dispensing equipment, refrigerated cases.
• Perform preventative maintenance on related equipment.
• Manage parts inventory on the service truck with weekly cycle counts and periodic inventory.
• Travel to multiple store locations and work independently most of the time.
• Receive dispatches via email/phone and prioritize work with dispatchers to maximize equipment up-time.
• Update job status and notes in the work order system with detailed resolutions.
• Maintain service vehicle and inventory; keep it clean and well stocked.
• Perform other duties as assigned by Department Manager.

Education

High school diploma or equivalent

Job description

Cumberland Farms is seeking a Field Technician to travel to Cumberland Farms store locations to maintain and repair commercial food service equipment. You will collaborate with dispatchers and supervisors to manage workload and prioritize calls to maximize equipment uptime.

The ideal candidate has 0–2 years of related experience, with preferred hands-on repair experience in food service equipment. The role requires lifting up to 80 pounds, independent work, and willingness to travel across