Field Service Technician - Flexible Packaging

ESPO Corporation; Griffin (GA); Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

401k plan

Job summary

ESPO Corporation is seeking a Field Service Technician for the Flexible Packaging division. This remote role (EST/CST time zones) involves up to 60% travel, supporting packaging equipment at customer sites and collaborating with the Commercial and Account Development teams to drive opportunities.

The position requires 5+ years of experience in packaging equipment service and strong mechanical aptitude. Responsibilities include supporting trials, translating requirements into specifications, and

Qualifications

• 5+ years in Flexible Packaging equipment service or technical support.
• Solid mechanical, hands-on abilities and understanding of equipment components.
• Knowledge of materials used in flexible packaging products.

Responsibilities

• Collaborate with Commercial and Account Development teams to identify opportunites at target accounts.
• Support customer trials to qualify new packaging structures and improve performance.
• Translate customer requirements to technical personnel to develop specifications and manufacturing instructions.
• Define project success criteria, draw conclusions from data, and manage high-visibility projects.

Skills

Flexible packaging equipment knowledge

Customer service excellence

Problem-solving

Travel readiness

Job description

Job title: Field Service Technician - Flexible Packaging

Duration: Permanent/Direct Hire

Location: REMOTE (This is a remote position located in the EST or CST time zone)

Travel: Up to 60% of the time

2 openings

Salary: $115k-$130k (This is a progression position, and level will be based on candidate experience and business needs).

Summary Description

The Field Technical Engineer for the Flexibles Division is one of the main technical contacts between the customers' production teams and the Client. This position is responsible for qualification and technical service activity at assigned accounts. This position works closely with the Account Development team, who are constantly iterating, solving problems, and working together to develop packaging solutions that are cost-effective, product-safety compliant, more sustainable, and satisfy customers' needs.

What you’ll be doing:

• Work closely with the Commercial Team and Account Development Team to identify and successfully commercialize flexible packaging opportunities at targeted accounts.
• Support customer trials as needed to qualify new flexible packaging structures, drive cost savings, and improve product performance.
• Help to translate customer requirements to the Client Technical personnel to build specifications and develop manufacturing instructions for our materials.
• Define project success criteria, draw conclusions based on data and experience, make technical recommendations, and manage projects. Projects are often fast-paced and have high visibility.
• Provide routine technical service activity by visiting key accounts and spending time on their production floors to build relationships and optimize their processes related to our film use.
• Build and maintain strong operational and maintenance department customer relations, as well as building relationships at all levels of the customer organization.
• Respond to customer demands with verbal, written and in-person support when challenges arise for the customer, particularly involving material that has been placed into quarantine by the customer. Work directly with the customer as needed to determine if acceptable operating conditions can be identified to allow the customer to consume the quarantined material while maintaining standard quality levels for their customers.
• Preparing written call reports for all customer visits that are accurate, professional, and informative, and that distinguish between internal confidential information for internal circulation only, and sanitized information that can be shared with the customer as necessary.
• Learn all aspects of packaging equipment used by our customers via training by OEM suppliers and industry experts, and by attending trade shows and building relationships with equipment vendors to allow proper support for our customers. Become the "Expert” for operation and optimization of this packaging equipment.
• Travel domestically and internationally to manufacturing plants, suppliers, customers, conferences, and other innovation partners.
• Maintain complete and accurate work records and call reports.

We’d love to hear from you if:

• Knowledge of, or experience on equipment used in food packaging, retail confection, bakery, snack, coffee, frozen food, beverage, hot fill, retort, portion control lidding, perimeter of the store, or personal care markets is a must.
• Solid mechanical, hands on abilities, and an understanding of the interaction of equipment components.
• General understanding of the materials used in our flexible packaging products.
• 5+ years in Flexible Packaging equipment service or technical support, including maintenance or operation of the equipment used for forming packages.
• Knowledge of numerous varieties of equipment is key.

ESPO Corporation

www.espocorp.com

630-789-2525

View all open jobs at www.espocorp.com/jobs

Leaders in Technical Recruiting & Staffing since 1965

ESPO has a comprehensive benefits package which includes PTO, Group Health and Dental Insurance, and 401k after you have satisfied the necessary waiting periods.

We are an Equal Opportunity Employer and value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. If you need assistance applying, please get in touch with us directly.