Field Service Technician - Flexibles

TOPPAN Packaging Americas; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company match

Paid time off and holidays

Tuition reimbursement

Job summary

TOPPAN Packaging Americas is seeking a Field Technical Engineer for the Flexibles Division, acting as a key technical contact between customers and the company. This remote role is critical in qualifying flexible packaging solutions that enhance safety and sustainability.

With over 5 years of experience required, the position involves supporting customer trials, translating requirements, maintaining relationships, and providing technical assistance. A comprehensive Total Rewards package including competitive pay and extensive benefits is offered.

Qualifications

• Experience in flexible packaging equipment service or technical support.
• Ability to travel domestically and internationally for job-related activities.
• Strong interpersonal skills for customer relations.

Responsibilities

• Work with Commercial and Account Development Teams to commercialize packaging opportunities.
• Provide technical service and optimize customer processes.
• Prepare detailed reports for customer visits.

Skills

Knowledge of food packaging equipment

Solid mechanical abilities

Understanding of flexible packaging materials

5+ years in Flexible Packaging equipment service

Knowledge of various equipment types

Job description

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.

TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.

Want to learn more? Visit us at packaging.toppan.com

Summary Description

The Field Technical Engineer for the Flexibles Division is one of the main technical contacts between the customers’ production teams and TOPPAN. This position is responsible for qualification and technical service activity at assigned accounts. This position works closely with the Account Development team, who are constantly iterating, solving problems, and working together to develop packaging solutions that are cost-effective, product-safety complaint, more sustainable, and satisfy customers’ needs.

What You’ll Be Doing

• Work closely with the Commercial Team and Account Development Team to identify and successfully commercialize flexible packaging opportunities at targeted accounts.
• Support customer trials as needed to qualify new flexible packaging structures, drive cost savings, and improve product performance.
• Help to translate customer requirements to TOPPAN Technical personnel to build specifications and develop manufacturing instructions for our materials.
• Define project success criteria, draw conclusions based on data and experience, make technical recommendations, and manage projects. Projects are often fast-paced and have high visibility.
• Provide routine technical service activity by visiting key accounts and spending time on their production floors to build relationships and optimize their processes related to our film use.
• Building and maintaining strong operational and maintenance department customer relations, as well as building relationships at all levels of the customer organization.
• Respond to customer demands with verbal, written and in-person support when challenges arise for the customer, particularly involving material that has been placed into quarantine by the customer. Work directly with the customer as needed to determine if acceptable operating conditions can be identified to allow the customer to consume the quarantined material while maintaining standard quality levels for their customers.
• Preparing written call reports for all customer visits that are accurate, professional, and informative, and that distinguish between internal confidential information for internal circulation only, and sanitized information that can be shared with the customer as necessary.
• Learn all aspects of packaging equipment used by our customers via training by OEM suppliers and industry experts, and by attending trade shows and building relationships with equipment vendors to allow proper support for our customers. Become the “TOPPAN Expert” for operation and optimization of this packaging equipment.
• Travel domestically and internationally to manufacturing plants, suppliers, customers, conferences, and other innovation partners.
• Maintain complete and accurate work records and call reports.

This is a progression position and level will be based on candidate experience and business needs.

Remote Position

This is a remote position located in the EST or CST time zone.

We’d Love To Hear From You

• Knowledge of, or experience on equipment used in food packaging, retail confection, bakery, snack, coffee, frozen food, beverage, hot fill, retort, portion control lidding, perimeter of the store, or personal care markets is a must.
• Solid mechanical, hands‑on abilities, and an understanding of the interaction of equipment components.
• General understanding of the materials used in our flexible packaging products.
• 5+ years in Flexible Packaging equipment service or technical support, including maintenance or operation of the equipment used for forming packages.
• Knowledge of numerous varieties of equipment is key.

At TOPPAN Packaging Americas, we offer a comprehensive Total Rewards package designed to support our employees’ overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee‑paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.