Field Service Technician, ELSP

ABB Schweiz AG; Quincy (WA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a dedicated Field Service Technician to join their Electrification Smart Power division. In this role, you will execute service work, ensuring quality customer service while addressing technical issues on-site or remotely. You'll be responsible for preparing necessary materials and acting as a trainer for associates and customers. This position offers the chance to travel up to 80%, providing a dynamic work environment where your expertise will directly impact customer satisfaction and operational efficiency. If you are passionate about delivering exceptional service and improving customer operations, this opportunity is for you.

Qualifications

• Experience in field service with a focus on electrical/electronics.
• Ability to communicate effectively with customers.

Responsibilities

• Execute service work according to ABB quality and safety guidelines.
• Identify opportunities to improve customer operations on-site.

Skills

Customer Service

Technical Analysis

Field Service

Communication

Education

College/Trade School or Military experience in electrical/electronics

Job description

Job Requirements

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

This role is contributing to the Electrification Smart Power division.

You will be mainly accountable for:

1. Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
2. Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
3. Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
4. Acting as trainer when needed, for field service associates and customers.

Qualifications for the role

• College/Trade School or Military experience in electrical/electronics.
• Greater than 2 years of Field Service experience a plus.
• Travel up to 80%.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.