Field Service Technician — Electrical/Mechanical Troubleshooter

ITW; Town of Hartland (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Overtime opportunities

Mileage reimbursement

TSA Precheck

Travel points

Travel credit card

PPE and tools provided

Job summary

Pillar Technologies is seeking a Field Service Technician to provide on-site and remote technical support for Surface Treatment and Induction Sealing products. The role blends electrical and mechanical troubleshooting with direct customer interaction at client sites.

You will install, startup, troubleshoot, repair, and maintain equipment, train customer staff, and support warranty claims while coordinating with Engineering and Sales for solutions.

Qualifications

• Two-year degree in Electronics, Electrical Technology, Electromechanical Technology, or related field preferred.
• Relevant technical experience may be considered in place of a degree.
• Strong electrical and mechanical troubleshooting skills.
• Ability to read electrical schematics and mechanical drawings.

Responsibilities

• Provide professional technical support to customers by phone, email, virtually, and on-site.
• Manage customer service cases from initial contact through resolution using the company CRM system.
• Maintain accurate CRM records: issues, troubleshooting, parts, labor, service reports, resolution.
• Start up, troubleshoot, repair, and maintain Pillar equipment at customer facilities.
• Diagnose electrical and mechanical issues and determine root cause and action.
• Train customer maintenance and operations on equipment operation and troubleshooting.
• Follow up on open service cases for timely resolution and satisfaction.
• Coordinate service schedules based on customer needs and priorities.
• Work with Engineering, Sales, Operations, and customers to resolve issues.
• Identify opportunities for additional products, upgrades, repairs and services.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Reading schematics

Customer interaction

Education

Two-year degree in Electronics/Electrical Technology

Tools

CRM software

MS Office

Windows OS

Job description

Pillar Technologies is seeking a Field Service Technician to provide on-site and remote technical support for Surface Treatment and Induction Sealing products. The role blends electrical and mechanical troubleshooting with direct customer interaction at client sites.

You will install, startup, troubleshoot, repair, and maintain equipment, train customer staff, and support warranty claims while coordinating with Engineering and Sales for solutions.