Field Service Technician - Eagle TX, MS, AL

Mettler Toledo AG; Lutz (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision care coverage

401(k) savings plan with company matching

Tuition reimbursement

Employee wellness programs

Paid time off

Flexible spending account

Short-and long-term disability

Basic life insurance

Domestic partner benefits

Job summary

Mettler Toledo AG is seeking a Field Service Technician to provide world-class customer support for Eagle X-Ray systems in Texas, Mississippi, or Alabama. This role involves performing start-ups, maintenance, and technical training, ensuring compliance with safety standards, and maintaining customer relationships. Successful candidates will possess strong problem-solving and communication skills, along with a high school diploma or GED. A commitment to extraordinary service and various benefits are included.

Qualifications

• Skilled in resolving technical issues with a goal for first-time fix.
• Ability to manage customer communication and scheduling effectively.
• Fluency in English; Spanish skills are a plus.

Responsibilities

• Perform start-ups, audits, maintenance, and repairs for Eagle X-Ray systems.
• Build strong customer relationships and act as a trusted advisor.
• Complete and submit service reports, timesheets, and expenses accurately.

Skills

Problem-solving skills

Communication skills

Customer service skills

Conflict management skills

Detail-oriented

Education

High school diploma or GED

Associate degree in Electronics or Engineering Technology

Tools

Hand tools

Test equipment

Windows applications (Outlook, Teams, Excel, Word, Adobe)

Job description

Share this job:Share Field Service Technician - Eagle TX, MS, AL with a friend via e-mailOur Opening and Your ResponsibilitiesEagle Product Inspection Field Service Technicians (FSTs) deliver world-class customer support by performing start-ups, audits, maintenance, repairs, and training for Eagle X-Ray systems. They manage all aspects of field service—customer communication, scheduling, reporting, documentation, and job management—while adhering to Eagle’s safety standards, procedures, and best practices. What you will do* Ensure compliance with all Eagle, MT-PI, and customer site safety requirements.* Attend weekly service calls and execute scheduled service visits efficiently, balancing cost, time, and customer expectations.* Build strong customer relationships and act as a trusted advisor.* Diagnose and resolve technical issues (aiming for first-time fix).* Complete and submit accurate service reports, timesheets, and expenses promptly.* Evaluate equipment performance and recommend improvements.* Maintain technical training, tools, and company-provided equipment.* Participate in remote support and on-call rotations, including weekend or after-hours work.* Uphold Eagle’s core values and Code of Conduct.* Perform other duties as assigned.This position can be located in, TX, MS, AL* High school diploma or GED required; associate degree in Electronics or Engineering Technology preferred.* Detail-oriented, self-motivated, and able to meet deadlines in a fast-paced environment.* Strong problem-solving, communication, and customer-service skills.* Skilled in conflict management and collaboration across teams.* Proficient with hand tools, test equipment, and Windows applications (Outlook, Teams, Excel, Word, Adobe).* Knowledge of mechanics, electronics, conveyors, and AC/DC systems; able to read blueprints and schematics.* Fluency in English required, Spanish a plus.* Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire* Tuition reimbursement, employee wellness programs, plus other perks and discounts* Parental and caregiver leave policies* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits* Global market strength and worldwide leadership in weighing* A brand name that is identified worldwide with precision, quality, and innovation* Thousands of patents, design and innovation awards* A commitment to extraordinary service on our state-of-the-art equipmentPreferred LocationAlabama, Mississippi, TexasShare this job:Share Field Service Technician - Eagle TX, MS, AL with a friend via e-mail