Field Service Technician Product Inspection

Mettler Toledo AG; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision care coverage

401(k) savings plan with company matching

Tuition reimbursement

Employee wellness programs

Flexible spending

Job summary

METTLER TOLEDO is seeking Eagle Product Inspection Field Service Technicians in Nashville, TN. The role involves delivering top-notch customer support, including start-ups, maintenance, and repairs of Eagle X-Ray systems.

Ideal candidates will possess strong problem-solving abilities, customer service skills, and a high school diploma or GED. Additional benefits include medical, dental, and vision coverage, and a 401(k) with company matching.

Qualifications

• Self-motivated and able to meet deadlines in a fast-paced environment.
• Detail-oriented with strong communication skills.
• Ability to read blueprints and schematics.

Responsibilities

• Perform start-ups, audits, maintenance, and repairs for Eagle X-Ray systems.
• Build strong customer relationships and resolve technical issues.
• Complete service reports and maintain compliance with safety standards.

Skills

Customer service skills

Problem-solving skills

Conflict management

Technical proficiency with hand tools

Knowledge of mechanics and electronics

Education

High school diploma or GED

Associate degree in Electronics or Engineering Technology

Tools

Windows applications (Outlook, Teams, Excel, Word, Adobe)

Job description

Our Opening and Your Responsibilities

Eagle Product Inspection Field Service Technicians (FSTs) deliver world‑class customer support by performing start‑ups, audits, maintenance, repairs, and training for Eagle X‑Ray systems. They manage all aspects of field service‑customer communication, scheduling, reporting, documentation, and job management—while adhering to Eagle’s safety standards, procedures, and best practices.

What you will do

• Ensure compliance with all Eagle, MT‑PI, and customer site safety requirements.
• Attend weekly service calls and execute scheduled service visits efficiently, balancing cost, time, and customer expectations.
• Build strong customer relationships and act as a trusted advisor.
• Diagnose and resolve technical issues (aiming for first‑time fix).
• Complete and submit accurate service reports, timesheets, and expenses promptly.
• Evaluate equipment performance and recommend improvements.
• Maintain technical training, tools, and company‑provided equipment.
• Participate in remote support and on‑call rotations, including weekend or after‑hours work.
• Uphold Eagle’s core values and Code of Conduct.
• Perform other duties as assigned.

This position can be located in, Nashville TN, Bowling Green KY

What You Need to Succeed

• High school diploma or GED required; associate degree in Electronics or Engineering Technology preferred.
• Detail‑oriented, self‑motivated, and able to meet deadlines in a fast‑paced environment.
• Strong problem‑solving, communication, and customer‑service skills.
• Skilled in conflict management and collaboration across teams.
• Proficient with hand tools, test equipment, and Windows applications (Outlook, Teams, Excel, Word, Adobe).
• Knowledge of mechanics, electronics, conveyors, and AC/DC systems; able to read blueprints and schematics.
• Fluency in English required, Spanish a plus.

This position is considered safety sensitive and is subject to drug testing as permitted by law.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching— all starting on date of hire.
• Tuition reimbursement, employee wellness programs, plus other perks and discounts.
• Parental and caregiver leave policies.
• All the usual benefits such as paid time off, flexible spending, short‑and long‑term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
• Global market strength and worldwide leadership in weighing.
• A brand name that is identified worldwide with precision, quality, and innovation.
• Thousands of patents, design and innovation awards.
• A commitment to extraordinary service on our state‑of‑the‑art equipment.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you would like more information about your EEO rights as an applicant under the law, please click here.