Field Service Technician - Eagle TX, MS, AL

Mettler-Toledo International Inc.; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision care coverage

401(k) savings plan with company matching

Tuition reimbursement

Employee wellness programs

Parental and caregiver leave policies

Paid time off

Life insurance

Job summary

Mettler-Toledo International Inc. is seeking Field Service Technicians to provide exceptional customer support for Eagle X-Ray systems. This role involves performing start-ups, maintenance, repairs, and training while managing customer communications and ensuring adherence to safety standards.

The ideal candidate will have problem-solving skills, a high school diploma, and technical knowledge. The position offers competitive medical benefits, a 401(k) plan, tuition reimbursement, and more. Join a company recognized for its global market strength and commitment to extraordinary service.

Qualifications

• Detail-oriented and self-motivated; capable of meeting deadlines.
• Knowledge of mechanics, electronics, conveyors, and AC/DC systems.
• Ability to read blueprints and schematics.

Responsibilities

• Perform start-ups, audits, maintenance, repairs, and training for Eagle X-Ray systems.
• Build strong customer relationships and act as a trusted advisor.
• Diagnose and resolve technical issues aiming for first-time fix.

Skills

Problem-solving

Customer service

Communication

Collaboration

Fluency in English

Conflict management

Education

High school diploma or GED

Associate degree in Electronics or Engineering Technology

Tools

Test equipment

Windows applications (Outlook, Teams, Excel, Word, Adobe)

Job description

Our Opening and Your Responsibilities

Eagle Product Inspection Field Service Technicians (FSTs) deliver world‑class customer support by performing start‑ups, audits, maintenance, repairs, and training for Eagle X‑Ray systems. They manage all aspects of field service—customer communication, scheduling, reporting, documentation, and job management—while adhering to Eagle’s safety standards, procedures, and best practices.

• Ensure compliance with all Eagle, MT‑PI, and customer site safety requirements.
• Attend weekly service calls and execute scheduled service visits efficiently, balancing cost, time, and customer expectations.
• Build strong customer relationships and act as a trusted advisor.
• Diagnose and resolve technical issues (aiming for first‑time fix).
• Complete and submit accurate service reports, timesheets, and expenses promptly.
• Evaluate equipment performance and recommend improvements.
• Maintain technical training, tools, and company‑provided equipment.
• Participate in remote support and on‑call rotations, including weekend or after‑hours work.
• Uphold Eagle’s core values and Code of Conduct.
• Perform other duties as assigned.

This position can be located in, TX, Dallas.

What You Need to Succeed

• High school diploma or GED required; associate degree in Electronics or Engineering Technology preferred.
• Detail‑oriented, self‑motivated, and able to meet deadlines in a fast‑paced environment.
• Strong problem‑solving, communication, and customer‑service skills.
• Skilled in conflict management and collaboration across teams.
• Proficient with hand tools, test equipment, and Windows applications (Outlook, Teams, Excel, Word, Adobe).
• Knowledge of mechanics, electronics, conveyors, and AC/DC systems; able to read blueprints and schematics.
• Fluency in English required, Spanish a plus.

This position is considered safety sensitive and is subject to drug testing as permitted by law.

To be eligible for this position, you must be authorized to work in the United States without requiring any employment‑based visa sponsorship now or in the future. This includes CPT, OPT, F‑1, J‑1, H‑1B, or any other employment‑based visa.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire.
• Tuition reimbursement, employee wellness programs, plus other perks and discounts.
• Parental and caregiver leave policies.
• All the usual benefits such as paid time off, flexible spending, short‑and long‑term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
• Global market strength and worldwide leadership in weighing.
• A brand name that is identified worldwide with precision, quality, and innovation.
• Thousands of patents, design and innovation awards.
• A commitment to extraordinary service on our state‑of‑the‑art equipment.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.