Field Service Technician - Denver, CO

MITER Brands; Brighton (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

MITER Brands is seeking a Field Service Technician to travel to customer sites in the Denver area for installation, repair, and maintenance of window and door products. The ideal candidate will communicate effectively with customers and ensure quality service while working unsupervised and in a team setting. The position offers a competitive hourly rate and comprehensive benefits, including a 401k with company match.

Benefits

401k with company match

Generous paid time off

Employee Assistance Program

Tuition Reimbursement

Health coverage options

Qualifications

• High school diploma or GED preferred.
• Knowledge of safe use of hand and power tools.
• Basic English language skills; bilingual in English and Spanish is a plus.

Responsibilities

• Travel to customer sites for service calls and repairs.
• Document service events and maintain quality standards.
• Assist senior technicians and perform collaborative tasks.

Skills

Customer-focused

Communication

Problem-solving

Education

High school diploma or GED

Tools

Hand and power tools

iPad

Microsoft products

Job description

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Join to apply for the Field Service Technician - Denver, CO role at MITER Brands

We are seeking a skilled and customer-focused Field Service Technician to join our team at Anlin Windows and Doors, a MITER Brands Company.

This role is responsible for traveling to customer sites throughout the Denver, CO area to diagnose, repair, and maintain window and door products. The successful candidate will ensure all work is completed efficiently, safely, and to the highest quality standards, while providing exceptional service to our customers.

Hours: Monday - Friday 6am start time

Compensation: $27.22/HR

Responsibilities

• Communicates courteously with co-workers and customers at all times.
• Communicates directly with customers at job sites and/or residences.
• Completes tasks as assigned by Team Leader or other senior technicians such as picking up parts from the plant, delivering parts to job site, cleaning of warehouse and any other job as required.
• Responsible for cleaning of installed product at customer site as needed.
• Assist senior technician on job site with lifting, carrying and running of parts and tools.
• Safely operates a variety of hand and power tools.
• Familiar with the functionality of iPad and other computer related devices in order to properly document service events and review schedules.
• Works collaboratively with co-workers on projects involving multiple Field Service Technicians.
• Ensures customer residence and/or job site is returned to original condition.
• Documents the service call including any observations made and all actions taken in an electronic format whether it be a laptop or a mobile device such as an iPad or Microsoft Surface.
• Submits closing service information to the Field Service Office in a timely manner using the service software being used at the time.
• Ensures that all work is performed in a safe and professional manner, adhering to company and department safety and work policies.
• Maintains proper inventory level of parts and supplies in warehouse and in service vehicle/van.
• Ensures service vehicle is properly maintained kept in good working order and operated safely.
• Ensures service vehicle is washed kept clean inside and out.
• Assists in unloading of the delivery truck as scheduled.
• Unpackage and inspect all incoming parts to ensure they meet quality guidelines.
• Reject any parts that do not meet quality guidelines and be able to properly document and ensure replacement parts are ordered correctly in our service software.
  
  

Qualifications

• High school diploma or general education degree (GED) preferred.
• Knowledge of the safe use of hand and power tools.
• Must have a valid Class D Driver's License and a clean driving record per PGT’s safe driving policy.
• Must have the ability to work autonomously as well as in a team setting.
• Basic English language skills - Bi-lingual in English and Spanish is a plus.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Able to read a tape measure.
• Ability to use computer and other office equipment and software to e-mail or fax correspondence and complete on-line training as required.
• Must be familiar with Microsoft products such as Outlook and Windows.
  
  

About Us

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic
  
  

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

#WWSIND

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Wholesale Building Materials

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