Field Service Technician, CT Northeastern USA

ZEISS Group; Boston (MA); Remote; USD 46,000 - 57,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

A leading global technology company is seeking a Field Service Technician for the Northeast region to install and service high-tech machines. The role requires strong mechanical and electronic skills, excellent customer service aptitude, and involves extensive travel. A minimum of a high school diploma with further education in Electronics or related experience is required. Competitive pay range of $46,000 – $57,000 with robust benefits including medical and 401k matching.

Qualifications

• High school graduate or GED required.
• Minimum of 4 years related experience or equivalent education.
• Ability to lift up to 75 pounds.

Responsibilities

• Install and calibrate high-tech machines at customer locations.
• Provide customer service with a high level of dedication.
• Perform administrative paperwork accurately.

Skills

Customer service skills

Mechanical aptitude

Electronic aptitude

Education

AS/BS in Electronics or related field or equivalent experience

Tools

Basic electrical test equipment

Microsoft Operating System

Job description

Field Service Technician, CT Northeastern USA

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About Us

How many companies can say they’ve been in business for over 177 years?! Must be located in or near the Northeast region. Here at ZEISS, we certainly can! As one of the pioneers of science, ZEISS handles the everchanging environment of our fast‑paced world, meeting it with cutting‑edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and with over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role? As a Field Service Technician with our CT team you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Showcase your skills and experience by process enhancements focused on installation and servicing of custom equipment. You will interact with customers and cross‑functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation to design, build, and new system testing. This position will also support the production of systems during various stages of assembly and setup.

Here’s What You’ll Do

• Install, Repair, Troubleshoot, Service and Calibrate high‑tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate your ability to learn new skills on high‑tech CT machines (Computed Tomography scan) utilizing mechanical and electronic aptitude.
• Perform necessary administrative paperwork in a complete and accurate manner.
• Be solutions‑oriented with the ability to work independently in a high‑pressure, fast‑paced and innovative environment.
• Travel requirement is 90–100% within the service area, including international travel as needed.
• Other duties as required.

Do you qualify?

• Minimum, high school graduate, completed GED or equivalent.
• AS/BS in Electronics, Industrial Mechanics or training and experience from Military Technical School OR 4 years related experience is required.
• Prior experience working with hand tools and basic electrical test equipment.
• Microsoft operating system knowledge is required.
• Capable of unassisted physical lift of one article weighing up to 75 pounds.
• Able and willing to work minimum of 50 hours per work week. Regular + OT.
• Ability to work in an industrial production shop floor environment.
• Valid Driver License required.
• Excellent communication and customer service aptitude.

The annual pay range for this position is $46,000 – $57,000. Payment may be influenced by location, scope, qualifications, education, experience and complexity/specialization. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Nice To Haves

• Previous experience installing and troubleshooting industrial electronics, machines, or computer systems.
• Previous CT machine (Computed Tomography scan) installation and troubleshooting experience is preferred however not required.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Why Join ZEISS? At ZEISS, we are committed to innovation and excellence. By joining our team, you will have the opportunity to influence key public policy decisions and contribute to the strategic direction of a leading global technology company. We offer a dynamic work environment, competitive compensation, and opportunities for professional growth.

Your ZEISS Recruiting Team

Eric Ramberg

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Manufacturing

Industries: Research Services