Field Service Technician

IQS, Inc.; Huntersville (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS is seeking a Field Service Technician to install, repair, and calibrate high-tech CT systems at customer sites in the Charlotte area. You will troubleshoot, perform administrative paperwork, and support R&D with engineering tasks as needed.

90-100% travel, strong customer service, and physical ability to lift up to 75 pounds are required. You’ll work in a fast-paced environment, collaborating with service teams and production, with opportunities to learn new skills on CT machines and

Qualifications

• Minimum high school graduate or GED.
• AS/BS in Electronics, Industrial Mechanics or military technical school training.
• Experience with hand tools and basic electrical test equipment.
• Microsoft Windows operating system knowledge required.
• Able to lift up to 75 pounds unassisted.
• Willingness to work minimum 50 hours per week including OT.
• Ability to work in an industrial production shop floor environment.
• Valid Driver License required.
• Excellent communication and customer service aptitude.

Responsibilities

• Install, repair, troubleshoot, service and calibrate high tech machines at customer locations.
• Demonstrate customer service skills with passion and dedication.
• Learn new skills on high tech CT machines using mechanical and electronic aptitude.
• Complete administrative paperwork accurately.
• Be solutions-oriented and able to work independently in a high pressure environment.
• Travel 90-100% within service area, including international travel as needed.
• Other duties as required.

Skills

Customer service

Mechanical aptitude

Electrical testing

Driver's license

Education

AS/BS in Electronics or Industrial Mechanics

Military technical training

Tools

Hand tools

Electrical test equipment

Job description

About Us:

How many companies can say they've been in business for over 180 years?!

Here at ZEISS, we certainly can! As one of the pioneers of science, ZEISS handles the everchanging environment of our fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and with over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location:

This role requires you to live within the Charlotte, NC area. There is 90% travel associated with this role.

What's the role?

As a Field Service Technician with our CT team you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Show case your skills and experience by process enhancements focused on installation and servicing of custom equipment. You will interact with customers and cross functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation to design, build, and new system testing. This position will also support the production of systems during various stages of assembly and setup.

Sound Interesting?

Here's what you'll do:

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate your ability to learn new skills on high tech CT machines (Computed Tomography scan) utilizing mechanical and electronic aptitude.
• Perform necessary administrative paperwork in a complete and accurate manner.
• Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment.
• Travel requirement is 90-100% within the service area, including international travel as needed.
• Other duties as required.

Do you qualify?

• Minimum, High School graduate, completed GED or equivalent.
• AS/BS in Electronics, Industrial Mechanics or training and experience from Military Technical School OR 4 years related experience is required.
• Prior experience working with hand tools and basic electrical test equipment.
• Microsoft operating system knowledge is required.
• Capable of unassisted physical lift of one article weighing up to 75 pounds.
• Able and willing to work minimum of 50 hours per work week. Regular + OT.
• Ability to work in an industrial production shop floor environment.
• Valid Driver License required.
• Excellent communication and customer service aptitude.

Nice to haves:

• Previous experience installing and troubleshooting industrial electronics, machines, or computer systems.
• Previous CT machine (Computed Tomography scan) installation and troubleshooting experience is preferred however not required.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Kyle Lota

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).