Field Service Technician - Cooling Power

Schneider Electric; Dallas (TX); Remote; USD 45,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Field Service Representative, where you'll play a vital role in delivering exceptional service to clients in various dynamic environments. This position offers a flexible work schedule, extensive training, and the opportunity to work with cutting-edge technology in the field of cooling power systems. You'll be responsible for installing, configuring, and maintaining critical equipment, ensuring customer satisfaction through your technical expertise and problem-solving skills. If you're passionate about making an impact and thrive in a collaborative environment, this role is perfect for you.

Benefits

Flexible Work Arrangements

Paid Family Leave

401(k) + Match

Well-being Programs

Paid Time Off

Military Leave Benefits

Comprehensive Training Programs

State-of-the-art Training Facility

Qualifications

• 2+ years in Field Services or equivalent experience is required.
• Understanding of electricity and three-phase power is essential.
• Experience with HVAC systems in commercial environments preferred.

Responsibilities

• Install, configure, calibrate, and repair technical products at customer locations.
• Troubleshoot and resolve equipment malfunctions effectively.
• Provide excellent customer service and support during field operations.

Skills

Field Services Experience

Basic Electricity Understanding

Three Phase Power Knowledge

HVAC-R Certification

UPS and Battery Service Experience

Customer Service Skills

Diagnostic Equipment Utilization

Schematic Reading

Service Report Writing

Education

High School Diploma

Technical Certification

Tools

Diagnostic Tools

Service Vehicles

Mobile Devices

Laptops

Job description

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments.

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

This Field Service Representative position will be within our U.S. Services business, specifically our Cooling Power team. Our Cooling Power team focuses on servicing critical commercial, industrial and data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion) / MGE / Schneider Electric equipment.

As a Field Service Representative, a typical day for you might include:

• Installing, configuring, calibrating, and repairing technical products and systems at customer field locations
• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel (15-20% overnight potential)
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Job Function
The Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations including:

• Performing a variety of maintenance and technical support on installed products and equipment
• Troubleshooting, diagnosing, and resolving malfunctions
• Determining when products should be upgraded or replaced
• May provide onsite training for customer support personnel
• Work with Schneider Electric UPS systems and cooling systems would be preferred
• Provide excellent customer service and support
• Provides assistance and training to lower-level employees.
• Problems typically are not routine and require analysis to understand
• Works under limited supervision for routine situations

What qualifications will make you successful?

• 2+ years in Field Services or equivalent industry experience.
• Basic understanding of electricity at an industrial level (480v)
• Basic understanding of three phase power
• Experience with heating and cooling in commercial, industrial or data center environments.
• (HVAC-R and/or Universal EPA certificate preferred)
• UPS and battery service experience preferred
• Ability to be customer facing and act like an owner
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• The capacity to move service equipment weighing up to 50 pounds
• A Valid driver's license and safe driving record along with the ability to travel locally, regionally, and nationally

What we have for you:

Within your first 180 days, you’ll experience a unique, team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from each two-week training visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.