Field Service Technician, Commercial Kitchen Equipment

whaleyfoodservice; Wilmington (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus

Company vehicle

Uniforms provided

Education & certification support

Medical & dental benefits

Short-term disability

Long-term disability (company paid)

Life insurance (company paid)

Paid holidays & vacation

Job summary

Whaley Foodservice is seeking an experienced service technician in Wilmington, NC to troubleshoot and repair commercial kitchen cooking, refrigeration, and HVAC equipment. The role involves coordinating with the branch office to order parts and update customers on repair status, while keeping service tickets accurate and up-to-date.

You will maintain the service vehicle and tools, meet on-call requirements, and travel regularly to job sites.

Qualifications

• Must have excellent customer service skills.
• Ability to work independently and maintain reliable attendance.
• Stable work history and dependability are essential.

Responsibilities

• Troubleshoots and repairs commercial kitchen cooking, refrigeration and HVAC equipment.
• Communicates with branch office to order parts for repairs.
• Communicates with customer and branch office regarding status of repairs.
• Completes service tickets according to procedures.
• Monitors truck stock to ensure required parts are stocked on vehicle.
• Maintains service vehicle, tools, and uniforms.

Skills

Customer service skills

Independent work

Dependability

Safety-conscious

Job description

Whaley Foodservice is seeking an experienced service technician in Wilmington, NC to troubleshoot and repair commercial kitchen cooking, refrigeration, and HVAC equipment. The role involves coordinating with the branch office to order parts and update customers on repair status, while keeping service tickets accurate and up-to-date.

You will maintain the service vehicle and tools, meet on-call requirements, and travel regularly to job sites.