Field Service Technician - Colorado

Gaming Arts, LLC; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Gaming Arts, LLC is looking for a skilled technician in Las Vegas, Nevada to deploy, maintain, and troubleshoot electronic gaming machines. The ideal candidate will have experience in electronics troubleshooting and must possess a valid driver's license with a clean DMV record.

This role requires travel and adherence to gaming regulations, ensuring customer satisfaction and operational excellence. The candidate would engage in technical support and maintain equipment while documenting service actions to meet company standards.

Qualifications

• Must pass preemployment physical.
• Experience in slot repair, maintenance, and troubleshooting preferred.
• Valid driver's license with clean DMV driving record.

Responsibilities

• Deploy, maintain, and repair electronic gaming machines and products.
• Coordinates slot installations and modifications with properties.
• Document service and installation actions by completing forms and reports.

Skills

Electronics troubleshooting

Technical support

Client relationship management

Equipment maintenance

Computer repair

Education

High school diploma or equivalent with 13 years' work-related experience

Associate's degree in related field

Job description

About The Role

The primary duties of this position will be to deploy, maintain, troubleshoot, and repair electronic gaming machines, and other gaming products the company offers.

Essential Duties and Responsibilities

• Coordinates slot installations, modifications, and upgrades with properties, regulatory agencies and support areas.
• Perform repairs, modifications and preventative maintenance on all EGM and Keno Kiosk equipment.
• Offer technical support onsite or via phone or email.
• Serve existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establish service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Keep personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Document service and installation actions by completing forms, reports, logs, and records.
• Maintain customer confidence by keeping service information confidential.
• Update job knowledge by participating in educational opportunities; reading professional publications.
• Accomplish operations and organization mission by completing related results as needed.
• Respond to user questions and explain the operation of all company products.
• Assist in the maintenance of standards and documentation.
• Other duties as assigned.

Requirements

• Must pass preemployment physical
• Slot repair, maintenance, and troubleshooting experience preferred
• Basic computer repair and troubleshooting experience
• Must be able to travel out of state and work any schedule as needed.
• Must be 21 or over.
• Valid driver's license with clean DMV driving record.
• Must be able to obtain Gaming Licenses in multiple jurisdictions.
• High school diploma or equivalent with 13 years' work-related experience or Associate's degree in related field.
• This position requires both short and long-distance travel when visiting different territories for service and/or installations. Travel will consist of commuting in a car for all or part of a day, and/or via airplane for short or long flights that will require layovers and/or overnight/multiple night stays.

This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Skills / Qualifications

Has knowledge of commonly used concepts, practices, and procedures with computers, hardware, and electronics as well as experience with electronics troubleshooting, analyzing information, judgment, client relationships, equipment maintenance, reporting skills, confidentiality, quality focus, results driven, supply management, and communication.

OSHA

• Participates in company health and safety programs and complies with all company OSHA policies and procedures.
• Follows all lawful employer safety and health rules.
• Wears and / or uses Personal Protective Equipment, when entering designated areas.
• Report hazardous conditions to management.
• Report any jobrelated injury or illness to management and seeks treatment promptly.

Physical, Mental and Environmental Demands

Assigned duties are accomplished primarily in various casinos where walking, sitting, bending, reaching, talking, hearing and good vision is required. May be required to lift up to 50 lbs.

Gaming Arts; LLC. Reserves the right to make changes to this job description as necessary. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee may be requested to perform other job-related tasks and responsibilities other than those stated above. Gaming Arts; LLC. Encourages diversity and is an equal opportunity employer.