Field Service Technician - Slots (MIDWEST TERRITORY)

Gaming Arts, LLC; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

A gaming technology company is seeking a Field Service Technician in the Midwest Territory. Responsibilities include the deployment, maintenance, troubleshooting, and repair of electronic gaming machines. Candidates should have experience with slot repairs, basic computer skills, and must possess a valid driver's license. The role requires both short and long-distance travel for servicing clients and installations. A high school diploma or equivalent is required along with a willingness to work flexible schedules.

Qualifications

• Must pass preemployment physical.
• Slot repair, maintenance, and troubleshooting experience preferred.
• Valid driver's license with clean DMV driving record.
• Must be able to obtain Gaming Licenses in multiple jurisdictions.

Responsibilities

• Deploy, maintain, troubleshoot, and repair electronic gaming machines.
• Coordinate slot installations and modifications.
• Document service and installation actions.
• Respond to user questions and explain operations of products.

Skills

Electronics troubleshooting

Customer relationship management

Equipment maintenance

Basic computer repair

Education

High school diploma or equivalent

Associate’s degree in related field

Job description

Field Service Technician - Slots (MIDWEST TERRITORY)

General Summary

The primary duties of this position will be to deploy, maintain, troubleshoot, and repair electronic gaming machines, and other gaming products the company offers. CANDIDATES CURRENTLY LOCATED IN THE MIDWEST URGED TO APPLY.

Responsibilities

• Coordinates slot installations, modifications, and upgrades with properties, regulatory agencies and support areas.
• Perform repairs, modifications and preventative maintenance on all EGM and Keno Kiosk equipment.
• Offering technical support onsite or via phone or email.
• Serving existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Maintains customer confidence by keeping service information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Accomplishes operations and organization mission by completing related results as needed.
• Respond to user questions and explain the operation of all company products.
• Assist in the maintenance of standards and documentation.
• Other duties as assigned.

Requirements

• Must pass preemployment physical.
• Slot repair, maintenance, and troubleshooting experience preferred.
• Basic computer repair and troubleshooting experience.
• Must be able to travel out of state and work any schedule as needed.
• Must be 21 or over.
• Valid driver's license with clean DMV driving record.
• Must be able to obtain Gaming Licenses in multiple jurisdictions.
• High school diploma or equivalent with 13 years' work‑related experience or Associate’s degree in related field.
• This position requires both short and long‑distance travel when visiting different territories for service and/or installations. Travel will consist of commuting in a car for all or part of a day, and/or via airplane for short or long flights that will require layovers and/or overnight/multiple night stays.

Skills / Qualifications

Has knowledge of commonly used concepts, practices, and procedures with computers, hardware, and electronics as well as experience with electronics troubleshooting, analyzing information, judgment, client relationships, equipment maintenance, reporting skills, confidentiality, quality focus, results driven, supply management, and communication.

OSHA

• Participates in company health and safety programs and complies with all company OSHA policies and procedures.
• Follows all lawful employer safety and health rules.
• Wears and/or uses Personal Protective Equipment, when entering designated areas.
• Report hazardous conditions to management.
• Report any job‑related injury or illness to management and seeks treatment promptly.

Physical, Mental and Environmental Demands

Assigned duties are accomplished primarily in various casinos where walking, sitting, bending, reaching, talking, hearing and good vision is required. May be required to lift up to 50 lbs.

Gaming Arts, LLC. Reserves the right to make changes to this job description as necessary.

Gaming Arts, LLC. This job description should not be interpreted as all‑inclusive; it is intended to identify major responsibilities and requirements of the job. The employee may be requested to perform other job‑related tasks and responsibilities other than those stated above.

Gaming Arts, LLC. Encourages diversity and is an equal opportunity employer.