Field Service Technician_COLLC

Priority Dispatch Corp.; Vancouver (WA); On-site; USD 59,000 - 83,000; Full time

Job summary

An established industry player is seeking a dedicated technical customer service representative to support the installation and servicing of advanced robotic palletizing equipment. In this dynamic role, you will engage with customers directly, ensuring their satisfaction through expert assistance and training. Your responsibilities will include supervising installations, troubleshooting issues, and maintaining high standards of service. With a focus on continuous improvement, you'll contribute to the success of our innovative solutions while enjoying a collaborative work environment. If you have a passion for technology and customer service, this is the perfect opportunity for you!

Qualifications

• 5 years of professional experience in technical customer service.
• Knowledge in PLC programming and troubleshooting required.

Responsibilities

• Provide technical support during installation and servicing of robotic systems.
• Maintain customer satisfaction through effective communication and assistance.

Skills

PLC Programming

Analytical Skills

Project/Process Management

Written and Oral Communication

Clerical/Secretarial Skills

Education

High School diploma or GED

Vocational or technical training

Associate’s degree or vocational or technical school degree

Tools

OXPA software

Microsoft Office Suite

A-B PLC platforms RSLogix 500

Job description

Job Details

Job Location: Columbia/Okura LLC - Vancouver, WA

Position Type: Full Time

Education Level: High School

Salary Range: $59740.00 - $82400.00 Salary

Travel Percentage: Road Warrior

Job Shift: Day

Job Category: Customer Service

Description

Summary: Provides technical customer service and support during the installation, commissioning and servicing of robotic palletizing equipment.

Essential Duties and Responsibilities:

• Contributes to customer satisfaction by providing comprehensive assistance in person or via phone or email. Supports customers with timely response to service requests that includes frequent travel (70%). Educates, trains, and troubleshoots problems both on-site and remotely; includes sharing responsibility for on-call after-hours support. Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction.
• Ensures proper electrical and mechanical installation by supervising local electricians and assembly personnel during installation.
• Confirms equipment is running properly by testing local input and output once the electrical installation is complete. Testing of pneumatic devices after installed and testing all control interlocks and assures that the correct alarm states are indicated.
• Finalizes the commissioning of the Robotic palletizing system by ensuring all aspects are functioning properly. Educates and trains customers on equipment to ensure continued proper functioning of the system.
• Ensures that production schedule and profitability commitments are met by working in a safe and efficient manner within the allotted time frame. Exhibits continual awareness of quality standards and estimated cost parameters.
• Assists with sales support by increasing customer interest in plant upgrades and future modifications. Prescribes recommended parts that should be purchased and provides recommendations on maintenance issues when necessary. Provides technical support to sales representatives, records key information to aid the sales team in quoting, and provides the engineering department with plant layouts.
• Documents project requirements by completing job and expense reports within established time guidelines. Documents and communicates information regarding the status of projects and all on-site changes and assists in the development of service manuals.
• Customer-Required Drug and Alcohol Testing.

Employees assigned to work at customer sites or on specific customer-related projects at Columbia Machine, Inc./Columbia Okura, LLC will be subject to any additional drug and alcohol policies and testing programs required by the customer, provided that the policies and programs are consistent with all applicable federal, state and local laws. Before any testing occurs, employees who are subject to customer-related testing must sign the Employee Consent to Customer-Required Drug and/or Alcohol Testing Form.

• Valid Driver’s License and Driving Record that does not fit the criteria of a high-risk driver (as noted in our company Vehicle Policy).
• Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.
• Continuously improves operating efficiencies by participating in cross-functional teams, eliminating non-value-added activities and documenting processes and procedures.
• Contributes to team effort by accomplishing other duties as assigned.
• Participates in applicable SOP and SWI training.

Essential Duties and Responsibilities (cont.):

Constant (over 66%) - None

Frequent (33%-66%)

• Independence of Action

(Decisions have major implications on the management and operations of an area within a department. Job may contribute to important strategy, operation and business decisions that affect the department).

• Decision Making

(Decisions have major implications on the management and operations of an area with a department. Job may contribute to important strategy, operation and business decisions that affect the department).

• Problem Solving

(Problems are highly varied, complex and often non-recurring, require novel and creative approaches to resolution. New concepts and approaches may have to be developed).

Occasional (10%-33%) - None

Seldom (1%-10%)

Supervisory Responsibilities - None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, skills and/or abilities:

Knowledge -

Software

• PLC Programming and OXPA software
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Equipment Operation

• PLC troubleshooting (program editing & networking)
• Knowledge of A-B PLC platforms RSLogix 500 and newer.

Skills

• Analytical
• Project/Process Management
• Computer/Technical
• Written and Oral Communication
• Clerical/Secretarial

Abilities

• Ability to provide a respectful work environment for others
• Ability to work well with others in a team atmosphere.

Education and/or Experience:

• High School diploma or GED required
• *Vocational or technical training
• *Associate’s degree or vocational or technical school degree preferred
• 5 years professional experience

* Experience may substitute for some of the above education.