Field Service Technician_COLLC

Columbia/Okura; Vancouver (WA); On-site; USD 52,000 - 74,000; Full time

Job summary

A leading company specializing in robotic palletizing equipment is seeking a Field Service Technician to provide exceptional customer service and support. This role involves installation, troubleshooting, and training of equipment while ensuring customer satisfaction. Candidates should have practical experience in electrical and mechanical systems, along with strong communication skills. The position requires frequent travel and may involve troubleshooting both on-site and remotely.

Qualifications

• 5 years of professional experience in related field.
• Knowledge of A-B PLC platforms RSLogix 500 and newer.
• Ability to troubleshoot PLCs and networking.

Responsibilities

• Provides technical customer service during installation and servicing.
• Supervises local electricians to ensure proper installation.
• Confirms equipment functionality through testing.

Skills

Analytical

Project/Process Management

Written and Oral Communication

Customer Service

Education

High School diploma or GED

Vocational or technical training

Tools

PLC Programming

Microsoft Office Suite

Job description

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Description

• Contributes to customer satisfaction by providing comprehensive assistance in person or via phone or email. Supports customers with timely response to service requests that includes frequent travel (70%). Educates, trains, and troubleshoots problems both on-site and remotely; includes sharing responsibility for on call after hours support. Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction.
• Ensures proper electrical and mechanical installation by supervising local electricians and assembly personnel during installation.
• Confirms equipment is running properly by testing local input and output once the electrical installation is complete. Testing of pneumatic devices after installed and testing all control interlocks and assures that the correct alarm states are indicated.
• Finalizes the commissioning of the Robotic palletizing system by ensuring all aspects are functioning properly. Educates and trains customerson equipment to ensure continued proper functioning of the system.
• Ensures that production schedule and profitability commitments are met by working in a safe and efficient manner within the allotted time frame. Exhibits continual awareness of quality standards and estimated cost parameters.
• Assists with sales support by increasing customer interest in plant upgrades and future modifications. Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues when necessary. Provides technical support to sales representatives, records key information to aid the sales team in quoting, and provides the engineering department with plant layouts.
• Documents project requirements by completing job and expense reports within established time guidelines. Documents and communicates information regarding the status of projects and all on-site changes and assists in the development of service manuals.
• Customer-Required Drug and Alcohol Testing
  
  

Description

Summary: Provides technical customer service and support during the installation, commissioning and servicing of robotic palletizing equipment.

Essential Duties And Responsibilities:

• Contributes to customer satisfaction by providing comprehensive assistance in person or via phone or email. Supports customers with timely response to service requests that includes frequent travel (70%). Educates, trains, and troubleshoots problems both on-site and remotely; includes sharing responsibility for on call after hours support. Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction.
• Ensures proper electrical and mechanical installation by supervising local electricians and assembly personnel during installation.
• Confirms equipment is running properly by testing local input and output once the electrical installation is complete. Testing of pneumatic devices after installed and testing all control interlocks and assures that the correct alarm states are indicated.
• Finalizes the commissioning of the Robotic palletizing system by ensuring all aspects are functioning properly. Educates and trains customerson equipment to ensure continued proper functioning of the system.
• Ensures that production schedule and profitability commitments are met by working in a safe and efficient manner within the allotted time frame. Exhibits continual awareness of quality standards and estimated cost parameters.
• Assists with sales support by increasing customer interest in plant upgrades and future modifications. Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues when necessary. Provides technical support to sales representatives, records key information to aid the sales team in quoting, and provides the engineering department with plant layouts.
• Documents project requirements by completing job and expense reports within established time guidelines. Documents and communicates information regarding the status of projects and all on-site changes and assists in the development of service manuals.
• Customer-Required Drug and Alcohol Testing
  
  

Employees assigned to work at customer sites or on specific customer-related projects at Columbia Machine, Inc./Columbia Okura, LLC. will be subject to any additional drug and alcohol policies and testing programs required by the customer, provided that the policies and programs are consisted with all applicable federal, state and local laws. Before any testing occurs employees who are subject to customer-related testing must sign the Employee Consent to Customer-Required Drug and/or Alcohol Testing Form.

• Valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver (as noted in our company Vehicle Policy).
• Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.
• Continuously improves operating efficiencies by participating in cross-functional teams, eliminating non-value-added activities and documenting processes and procedures.
• Contributes to team effort by accomplishing other duties as assigned.
• Participates in applicable SOP and SWI training
  
  

Essential Duties And Responsibilities (cont.):

Constant (over 66%) -None

Frequent (33%-66%)

• Independence of Action
  
  

(Decisions have major implications on the management and operations of an area within a department. Job may contribute to important strategy, operation and business decisions that affect the department).

• Decision Making
  
  

(Decisions have major implications on the management and operations of an area with a department. Job may contribute to important strategy, operation and business decisions that affect the department).

• Problem Solving
  
  

(Problems are highly varied, complex and often non-recurring, require novel and creative approaches to resolution. New concepts and approaches may have to be developed).

Occasional (10%-33%) -None

Seldom (1%-10%)

Supervisory Responsibilities - None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills And/or Abilities:

Knowledge -

Software

• PLC Programming and OXPA software
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  
  

Equipment Operation

• PLC troubleshooting (program editing & networking)
• Knowledge of A-B PLC platforms RSLogix 500 and newer.
  
  

Skills

• Analytical
• Project/Process Management
• Computer/Technical
• Written and Oral Communication
• Clerical/Secretarial
  
  

Abilities

• Ability to provide a respectful work environment for others
• Ability to work well with others in a team atmosphere.
  
  

Education And/or Experience:

• High School diploma or GED required
• *Vocational or technical training
• *Associate’s degree or vocational or technical school degree preferred
• 5 years professional experience
• Experience may substitute for some of the above education.
  
  

Physical Demands (The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Job. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential Functions):

Constant (over 66%) -None

Frequent (33%-66%)

Sitting (travel/plane), Hearing, Listening, Talking, Standing, Walking

Occasional (10%-33%)

Bending, Stooping, Climbing Stairs, Kneeling, Squatting, Crouching

Pulling, Pushing

Carrying up to 10 to 50 pounds

Seldom (1-10%)

Crawling, Balancing, Reaching Overhead

Carrying up to 10 to 50 pounds

• Carrying over 50 pounds
  
  

Lifting up to 10 to 50 pounds

• Lifting over 50 pounds
• Never exceeding our company manual lifting policy and corresponding SOPs.
  
  

Specific vision abilities required for this job include close vision, depth perception, and the ability to adjust focus.

Work Environment (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• Office: Employees are protected from weather conditions or contaminants, but not necessarily
  
  

occasional temperature changes.

• Extreme cold: Temperatures typically below 32degrees for more than an hour.
• Extreme heat: Temperatures above 100degrees for more than an hour.
• Noise: There is sufficient noise to cause you to shout in order to be heard above the noise level.
• Vibration: Exposure to oscillating movements of extremities or whole body.
• Hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals.
• Oils: There is air or skin exposure to oils or other cutting fluids.
• Atmospheric conditions: Conditions that affect the respiratory system, such as fumes, odors, dusts, mists, gases, or poor ventilation.
  
  

Required Personal Protection Equipment (PPE’s): Safety glasses, hearing protection as required. Other PPE as required by specific operation performed.

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience:

• High School diploma or GED required
• *Vocational or technical training
• *Associate’s degree or vocational or technical school degree preferred
• 5 years professional experience
• Experience may substitute for some of the above education.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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