Field Service Technician – CNC Machinery

Software Placement Group; New York (NY); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with match

Company-paid disability

10 paid holidays

Paid time off

Job summary

Software Placement Group is seeking a Field Service Technician in the New York area to travel nationwide, install and commission CNC machinery, and troubleshoot advanced manufacturing equipment. You will support sales, document service, and ensure customer satisfaction while maintaining safety standards on-site.

The role requires 90-100% travel, field-based work, and a strong focus on customer relations, with comprehensive benefits and competitive hourly pay.

Qualifications

• Must live within 50 miles of a major airport.
• Able to travel 90-100% of the time.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to use the Internet effectively for troubleshooting.
• Understand and use I/O structures for troubleshooting.
• Read and interpret equipment manuals and electrical/mechanical data.
• Document technical data and steps taken to resolve issues.
• Communicate issues and resolutions with the corporate office.
• Proven customer service skills with strong relationships.
• Highly organized with excellent verbal and written communication.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Support sales staff in servicing company equipment.
• Install new equipment at customer sites.
• Provide on-site solutions for service issues.
• Document service performed and future needs.
• Maintain customer service and satisfaction.
• Demonstrate applicable software capabilities to customers.
• Prepare timesheets, service reports, and installation forms.
• Track expenses and submit reports on time.
• Maintain a safe work environment per OSHA/MIOSHA.
• Coordinate with other departments as needed.
• Work overtime as required by workload.
• Perform other duties as assigned.

Skills

Microsoft Office

Internet

Technical troubleshooting

Documentation

Communication

Teamwork

Time management

Tools

Electrical test equipment

Job description

Location: New York, NY | Schedule: Full-time, field-based with 90-100% travel required | Compensation: $30.00-$50/hour

Overview

A world-leading OEM of CNC machinery, machining centers, and automation systems - and a leading manufacturer of laser cutting and turning equipment - is growing its nationwide field service team. This direct-hire Field Service Technician role involves traveling to customer sites to commission, install, and troubleshoot advanced manufacturing equipment, playing a key part in customer satisfaction and equipment reliability.

What you'll do

• Support sales staff in servicing company equipment
• Install new equipment at customer sites
• Provide on-site solutions for equipment service issues
• Carefully and accurately document all service performed, as well as future service needs
• Maintain excellent customer service and customer satisfaction
• Demonstrate applicable software capabilities to customers
• Prepare timesheets, service reports, and installation forms in a timely and accurate manner
• Accurately track expenses and complete expense reports on time
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicate with other departments as necessary
• Work overtime as required by workload and customer necessity
• Perform other duties as assigned by management

Required qualifications

• Must live within 50 miles of a major airport
• Able to travel 90-100% of the time
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to effectively use the Internet
• Ability to understand and use I/O structure for technical troubleshooting purposes
• Ability to effectively utilize electric/electronic test/measurement equipment
• Able to understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
• Proficient in reading and comprehending technical information from equipment manuals or electronic media
• Ability to accurately document technical data and steps taken to resolve equipment and product issues
• Ability to communicate technical issues and resolution steps with the corporate office
• Proven customer service skills with a focus on customer relationships
• Highly organized with excellent verbal and written communication skills
• Able to work effectively with minimal supervision
• Resourceful, with the ability to identify who to contact for assistance based on the technical situation
• Excellent time management skills
• Effective team player able to work with all levels of team members and customers
• Must be authorized to work in the United States without sponsorship
• This company uses E-Verify to confirm identity and employment eligibility

Compensation and benefits

• $30.00-$50/hour (initial hourly pay range $30.00-$40.00)
• Overtime available
• Comprehensive benefits available at a great rate
• Medical, dental, and vision coverage
• 401k with match
• Company-paid long and short-term disability
• 10 paid holidays
• Paid time off (15 days to start)

Why this role

This is a direct-hire opportunity to join a growing nationwide field service team for a leading manufacturer of CNC and laser cutting/turning machinery, offering competitive hourly pay, overtime potential, and a comprehensive benefits package.