Field Service Technician

Software Placement Group; Philadelphia (Philadelphia County); On-site; USD 41,000 - 76,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with match

Company-paid disability

Paid holidays

Paid time off

Job summary

Software Placement Group is seeking a Field Service Technician in the United States. The role involves traveling to customer sites to commission, install, and troubleshoot CNC machinery, with 90-100% travel and a requirement to live within 50 miles of a major airport.

Responsibilities include supporting sales, documenting service performed, and maintaining strong customer relationships. OSHA/MIOSHA compliant and proficient in Microsoft Office are essential.

Qualifications

• Authorized to work in the United States without sponsorship.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to interpret I/O structures for troubleshooting.
• Ability to use electrical/electronic test and measurement equipment.
• Strong documentation of technical data and resolutions.
• Good communication with corporate office and customers.

Responsibilities

• Support sales staff in servicing equipment.
• Install new equipment at customer sites.
• Provide service solutions at customer locations.
• Document all service performed and future needs.
• Maintain customer satisfaction and safety compliance.
• Demonstrate software capabilities to customers.
• Prepare timesheets and installation forms promptly.
• Track expenses and file reports accurately.
• Communicate with other departments as needed.
• Work overtime as required.

Skills

Customer service

Time management

Verbal & written communication

Technical troubleshooting

Documentation

Teamwork

Self-management

Tools

Microsoft Office

Job description

Location: New York, NY (must live within 50 miles of a major airport) | Schedule: Full-time, field-based with 90-100% travel required | Compensation: $30.00-$55.00/hour

Overview

A world-leading manufacturer of CNC machinery, machining centers, automation systems, and laser cutting and turning equipment is growing its nationwide field service team. This direct-hire Field Service Technician role involves traveling to customer sites to commission, install, and troubleshoot equipment, playing a key part in ensuring customer satisfaction and equipment reliability.

What you'll do

• Support the sales staff in servicing company equipment
• Install new equipment at customer sites
• Provide solutions for equipment service at customer locations
• Carefully and accurately document all service performed and future service needs
• Maintain excellent customer service and customer satisfaction
• Demonstrate applicable software capabilities to customers
• Prepare timesheets, service reports, and installation forms in a timely and accurate manner
• Accurately track expenses and complete expense reports in a timely manner
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicate with other departments as necessary
• Work overtime as required by workload and customer necessity
• Perform other duties as assigned by management

Required qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to effectively use the Internet
• Ability to understand and use I/O structure for technical troubleshooting
• Ability to effectively utilize electric/electronic test and measurement equipment
• Able to understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
• Proficient in reading and comprehending technical information in manuals or electronic media
• Ability to accurately document technical data and resolution steps
• Ability to communicate technical issues and resolution steps with the corporate office
• Proven customer service skills with a focus on customer relationships
• Highly organized with excellent verbal and written communication skills
• Able to work effectively with minimal supervision
• Resourceful, able to discern who to contact for assistance based on the technical situation
• Excellent time management skills
• Effective team player able to work with all levels of team members and customers
• Must be authorized to work in the United States without sponsorship
• This company uses E-Verify to confirm identity and employment eligibility

Compensation and benefits

• $30.00-$55.00 hourly pay
• Overtime available
• Comprehensive benefits available at a great rate
• Medical
• Dental
• Vision
• 401k with match
• Company-paid long and short-term disability
• 10 paid holidays
• Paid time off (15 days to start)

Why this role

This is a direct-hire opportunity with a leading manufacturer of CNC machinery and laser cutting/turning equipment, offering competitive hourly pay, overtime availability, and a comprehensive benefits package.