Field Service Technician (Chicago, IL)

Alfred Kärcher SE & Co. KG; Chicago (IL); Vor Ort; USD 39.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical plan

Dental plan

Vision plan

Paid holidays

Flexible PTO

HAS/HSAs

401K matching

Paid sick time

Disability insurance

Zusammenfassung

Alfred Kärcher SE & Co. KG is seeking a Service Technician in the Chicago area to perform on-site installation, maintenance, and repair tasks. You will accurately document work orders, capture part usage, and communicate with customers to ensure high-quality service delivery.

The role requires strong electro-mechanical skills, 3–5 years of relevant experience, and a valid driver’s license. A comprehensive benefits package and bonus opportunity are offered.

Qualifikationen

• 3 to 5 years of related mechanical or technical experience.
• Strong electro-mechanical skills.
• Valid driver’s license with a clean driving record.
• High school diploma or equivalent.

Aufgaben

• Accurately and timely completion of work orders, including capturing labor, travel time, parts, and work performed with notes and photos in the system.
• Provide responsive interaction with customers, delivering high levels of service.
• Complete business reporting documents: timesheets, repair orders, checklists, receiving records, expense reports, repair logs.

Kenntnisse

Electro-mechanical skills

Troubleshooting

Customer service

Ausbildung

High school diploma or equivalent

Jobbeschreibung

The salary range for this position is $28.00 to $34.00 per hour plus up to 5,000 yearly bonus opportunity under the Service Technician Incentive Plan.

This is how you WOW:

• Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature.


• Responsive Interaction with customers providing the highest level of service


• Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.


• Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site


• Daily processing of Parts Received at tech location, to be conducted at the beginning of each day. Report discrepancies immediately.


• Managing all on-site installation, repair, maintenance, and test tasks


• Diagnosing errors or technical problems and determining proper solutions


• Other duties as assigned

It would be WOW if you would bring this in:

• 3 to 5 years of related mechanical or technical experience, troubleshooting corded electric, battery, and/or combustion engine-powered equipment.


• Strong electro-mechanical skills


• Valid driver’s license with a clean driving record


• High school diploma or equivalent


• Medical, Dental, and Vision plan


• Paid Holidays (11 per year)


• Flexible PTO for exempt employees; generous PTO for non-exempt employees


• HAS, FSA, and 401K matching plans


• Paid sick time, as well as short- and long-term disability insurance

Work Environment and Physical Demands

• While performing the duties of this job, the employee is regularly required to stand and reach with arms and hands.


• Standing for 8 hours and frequent walking required.


• The employee must regularly lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.


• Travel and driving is required


• Varies by location

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Affirmitive Action employer – M/F/Disabled/Veteran

At Kärcher, a team of 15,330 people in 80 countries is working together to make the world a cleaner place. As a family company with a focus on sustainability, we firmly believe that the important things in life need extra care to ensure they stand the test of time and preserve their value in future too. We offer WOW solutions around the world for cleaning and care. In the everyday and in the extraordinary. With WOW products and WOW services.