Field Service Technician — Car Wash Equipment

Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical plan

401(k) match

Dental plan

Vision plan

FSA

Disability & life insurance

Job summary

Sonny's Enterprises is seeking a Service Technician to service conveyorized car wash systems at customer sites, primarily in the Columbia, South Carolina area. This hourly role requires up to 30% travel and emphasizes safety, reliability, and customer-first solutions.

The ideal candidate has 3-5 years of hands-on installation or field experience, a high school diploma or GED, and a valid driver's license. prior experience in electrical, automotive, HVAC, or welding is a plus.

Qualifications

• High School Diploma/GED required.
• Preference given to Technical School graduates, Automotive Techs, Fabricators, & Installers.
• 3-5 years of hands on installation or construction field.
• Travel required.
• Clean Driving Record & Valid Driver's License.

Responsibilities

• Perform maintenance and repair of car wash systems at customer sites, ensuring all work meets company and industry standards.
• Troubleshoot and resolve technical issues efficiently, providing on-site and remote support as needed.
• Interact with customers reflecting courtesy, integrity, and good workmanship.
• Serve existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems.
• Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Complete and submit accurate and timely documentation, including Field Service Reports, Service Tickets, expense reports, mileage logs, and records of service actions, in accordance with company guidelines.
• Safeguard company and customer information and valuable equipment.
• Comply with pertinent safety codes and regulations, including OSHA standards.
• Follow all safety protocols and wear appropriate personal protective equipment (PPE) as required by job duties and company policies.
• Promptly report any work-related accidents or injuries within 24 hours to designated personnel.
• Maintain customer confidence by keeping service information confidential.
• Clean and inspect company-provided service vehicles weekly.
• Assist in the training of new Service Technicians.
• Contribute to team objectives by supporting colleagues and participating in company initiatives as needed.
• Maintain the highest level of skills for service of specified systems.
• Provide status updates on service work performed on-site per sales ticket.
• Train customer personnel on equipment use.
• Understand that there may be other duties to perform as needed that are not itemized in this job description.

Education

High School Diploma/GED

Technical School graduates

Automotive Techs

Fabricators

Installers

Job description

Sonny's Enterprises is seeking a Service Technician to service conveyorized car wash systems at customer sites, primarily in the Columbia, South Carolina area. This hourly role requires up to 30% travel and emphasizes safety, reliability, and customer-first solutions.

The ideal candidate has 3-5 years of hands-on installation or field experience, a high school diploma or GED, and a valid driver's license. prior experience in electrical, automotive, HVAC, or welding is a plus.