Field Service Technician - Automation Packaging Machinery

Texwrap Packaging Systems, a ProMach Product Brand; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Service Technician to join their dynamic team. This role offers the opportunity to travel and engage with cutting-edge automation packaging machinery. You will be responsible for troubleshooting and resolving operational issues, installing systems, and training personnel. With a commitment to innovation, this company provides a supportive environment where your technical skills can flourish. If you are passionate about delivering exceptional customer experiences and eager to advance your career in a rewarding field, this position is perfect for you.

Benefits

Medical/Dental Coverage

Life Insurance

Paid Time Off

Retirement Plan with Company Matching

Qualifications

• 5+ years of experience in repairing and troubleshooting packaging equipment.
• Strong mechanical, electrical, and pneumatic skills required.

Responsibilities

• Troubleshoot and resolve operational issues with packaging machinery.
• Install and train personnel on equipment setup and maintenance.

Skills

Troubleshooting

PLC Programming

Mechanical Skills

Electrical Skills

Communication Skills

Education

High School Diploma

2-Year Degree in Industrial Automation or Electronics

Tools

Allen-Bradley PLC

HMI Programming

Servo Systems

Job description

Field Service Technician - Automation Packaging Machinery

Join to apply for the Field Service Technician - Automation Packaging Machinery role at Texwrap Packaging Systems, a ProMach Product Brand

Overview

Do you love to travel? Are you passionate about serving as a brand ambassador? Do you find fulfillment in solving technical challenges? Our field service team specializes in maintaining our machine performance and is committed to acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding and challenging opportunities worldwide across multiple packaging segments. If you are energized by delivering top-tier customer experiences and advancing your technical skills, we want to hear from you.

Responsibilities

• Troubleshoot, identify root causes, and resolve operational issues related to shrink wrap and bundling machinery both in-house and at customer sites.
• Install and start up systems, including integration with other OEM equipment in the field.
• Train personnel in proper setup, operation, maintenance, and repair of equipment.
• Perform mechanical and electrical modifications, including PLC programming, kit installations, and servo reconfigurations.
• Report on machine and system installations, warranty repairs, performance, issues, and suggestions for product improvements.
• Submit accurate expense and time reports promptly.
• Communicate daily with the service coordinator to ensure all issues are addressed and approved by the customer.

Benefits

We foster an environment where innovation and initiative are encouraged. Our comprehensive benefits include competitive salary, medical/dental coverage, life insurance, paid time off, and a retirement plan with company matching. Benefits are available from day one.

Hourly Rate Range: $30.00-$45.00 per hour.

Qualifications

• High school diploma or equivalent.
• At least 5 years of experience repairing and troubleshooting packaging equipment, including extensive Allen-Bradley PLC, servo, and HMI programming.
• Preferred: 2-year degree or certificate in Industrial Automation or Electronics.
• Experience with Allen Bradley and Emerson systems, HMIs, and temperature controllers.
• Experience with packaging equipment and conveyor systems is a plus.
• Must be willing to travel domestically and internationally up to 90%, including weekends when necessary.
• Strong mechanical, electrical, and pneumatic skills.
• Excellent communication skills, both written and oral.

About Texwrap

Texwrap is an industry innovator with patents on breakthrough technologies in shrink wrapping and bundling. We produce systems for various industries, including food, pharmaceutical, and retail. As part of ProMach, we offer a broad spectrum of packaging solutions globally.

Visit ProMach and ProMach Careers for more information. Follow us on social media to learn about life at ProMach.

ProMach is an Equal Opportunity Employer and complies with all applicable employment verification laws. We are a drug-free workplace and provide reasonable accommodations for individuals with disabilities.