Field Service Technician, Automation

McKesson; United States; Remote; USD 58,000 - 97,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. In this role, you will be responsible for installing, maintaining, and troubleshooting client systems and equipment, ensuring high customer satisfaction. This position involves travel within a designated region and may require after-hours support. You will thrive in a culture that values teamwork and innovation, making a real impact in healthcare. If you have a passion for technology and customer service, this opportunity is perfect for you.

Qualifications

• 2+ years of relevant experience in technical customer service.
• Degree in Electronics or related field required.

Responsibilities

• Install, maintain, and troubleshoot client systems and equipment.
• Ensure customer satisfaction and manage service requests.

Skills

Customer Service Skills

Technical Troubleshooting

Interpersonal Communication

Problem-Solving

Leadership

Autonomy

Education

Electronic, Electrical, Robotics or Electro-mechanic Degree

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

A Field Service Technician (FST) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software). Such work may be on or off site and may involve co-ordination and co-operation with other support teams or third parties. These duties will commonly be performed within an assigned region but may be required anywhere in Canada and will include travel, after hours and weekend work requirements.

City: Home based: Winnipeg, MB

Coverage area:Mainly Manitoba and from time-to-time travel by flight to support customers in remote areas (around one trip every 2 months on average) such as SK and AB.

Specific Responsibilities

• Act as service representative for specific customers
• Member of the On-Call schedule
• Perform Preventive Maintenance
• Accountable for customer satisfaction
• Maintain and manage equipment and parts in order to execute service requests in a timely manner.
• Maintain your inventory up to date.
• Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis.
• Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites.
• Complete all administrative and reporting requirements, including all mandatory training.
• Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
• Participate in the set-up of commercial showcase events as required.
• Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance.
• Foster a culture of excellence and customer-first service relationship.
• Act in accordance with McKesson Canada ILEAD (Our common definition and shared commitment to leadership: Inspire, Leverage, Execute, Advance, Develop) and ICARE (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.

Position Requirements

• Electronic, Electrical (industrial), Robotics or Electro-mechanic college degree.
• Degree or equivalent and typically requires 2+ years of relevant experience.
• Demonstrate leadership and maintain higher customer satisfaction standards.
• Experience with pneumatic and robotics systems, troubleshooting and repair an asset.
• Experience with complex electronic control systems, troubleshooting and repair an asset.
• Experience in healthcare or pharmaceutical industry is an asset.
• Experience with Hospital Automation and healthcare automation is an asset.
• Capacity to learn and understand the functions of McKesson Automation equipment and apply learnings.
• Employee will be using his own vehicle.
• Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds.
• Relevant front line, field-based technical customer service work experience a clear asset.
• Good written and verbal communication skills
• Demonstrated ability to manage multiple competing priorities in a time-critical environment in an organized and effective manner.
• Demonstrate a Customer First, team-oriented, positive attitude.
• Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.
• Ability to work independently in the field.
• Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner.
• Must have and keep a valid driving license.

Working Conditions

• Position requires frequent travel within a region and occasionally anywhere within Canada.
• Availability after hours and weekends for on-call support and installations as required (frequent)
• Depending on location, home-based job opportunity
• Must be physically able to move large boxes and equipment weighing up to 30Kg as well as perform installation work in cabinetry and elevated spaces as needed.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$58,000 - $96,700

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!