Field Service Technician: Automatic Pool Covers & Travel

Explore-Industries-1; Roosevelt Park (NJ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

PTO and holidays

401(k) with company match

Medical, dental, and vision insurance

Life and disability insurance

Travel per diem

Job summary

Explore Industries is seeking a Field Service Specialist to install, troubleshoot, and repair premium automatic pool cover systems from our Millville, NJ base, with travel across the United States. You will confirm site readiness and diagnose issues to ensure flawless performance.

The role requires hands-on mechanical experience, strong technical and communication skills, and the ability to travel frequently.

Qualifications

• Hands-on experience with mechanical systems, installations, or field-based service work.
• Strong technical skills and proficiency using tools and troubleshooting methods in field environments.
• Excellent interpersonal and customer communication skills, with ability to tailor communication to homeowners, dealers, and internal teams.
• Proven ability to work independently, make sound decisions in the field, and prioritize effectively.
• Valid driver's license and a clean MVR to support frequent driving and multi-state travel.
• Ability to lift up to 50 lbs, work outdoors in varying weather, and climb, kneel, and maneuver in tight spaces.
• Comfort with frequent travel throughout the U.S.
• Automatic pool cover, pool equipment, or similar mechanical field-service experience preferred.

Responsibilities

• Perform on-site installation, service, and troubleshooting of automatic pool cover systems and retractable operating components.
• Conduct pre-installation site reviews to confirm all requirements are met for a successful installation.
• Diagnose and repair mechanical and system issues with precision and professionalism.
• Communicate regularly with internal teams and provide field feedback to support continuous product improvement.
• Act as a brand ambassador and the primary point of contact for customers during service visits.
• Provide operational support at Explore Industries other facilities when not in the field.
• Travel is possible throughout the United States from an East Coast home base, with frequent driving and multi-day field assignments.

Skills

Field service experience

Mechanical troubleshooting

Customer communication

Independent decision making

Driver's license

Physical capability

Tools

Field tools knowledge

Job description

Explore Industries is seeking a Field Service Specialist to install, troubleshoot, and repair premium automatic pool cover systems from our Millville, NJ base, with travel across the United States. You will confirm site readiness and diagnose issues to ensure flawless performance.

The role requires hands-on mechanical experience, strong technical and communication skills, and the ability to travel frequently.