Field Service Technician - AMLD Survey Operations

ABB; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Life & Disability

Retirement plan (401k)

Paid holidays

Employee discount program

Job summary

ABB söker en fältservicetekniker som kan leda teknisk support i fält. Du kommer att arbeta med sensorer för att lokalisera gasutsläpp och genomföra undersökningar i olika regioner, samtidigt som du upprätthåller dokumentation och rapportering av alla aktiviteter.

Kommunikativa färdigheter krävs för att arbeta direkt med gaskunder och samarbeta över funktioner. Hybrid arbetsmodell tillåter resa och kontorsarbete enligt behov.

Qualifications

• Krav: 1+ års fältarbete i en kundorienterad teknisk supportroll.
• Kan resa upp till 75% enligt behov.
• Måste inneha och underhållna pass samt körkort.
• Tidigare erfarenhet inom naturgas- eller energi/regelverksamhet är meriterande.

Responsibilities

• Operera fordon utrustade med sensorer för att identifiera gasutsläpp.
• Genomföra fältundersökningar och noggrant logga resultat.
• Tillhandahålla flexibel support över fyra service‑regioner för att balansera arbetsbelastning.
• Samarbeta med gaskunder för att lösa operativa frågor och kommunicera tidsramar.
• Ge teknisk support och analysera data för att hitta trender och åtgärder.
• Genomföra installationer, underhåll och reparationer av ABB‑utrustning i fält.
• Dokumentera fynd och producera detaljerade tekniska rapporter.
• Slutföra fältservice-rapporter, tider och kostnadsrapporter i tid.

Skills

Fieldserfarenhet

Kundkommunikation

Resa upp till 75%

Operator kvalificering

Education

High School Diploma/GED

Job description

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:

Field Service Team Leader

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The work model for the role is: Hybrid with up to 75% Travel Required and a home location in MO, TX, OK, TN or AL. #LI-Hybrid

Your role and responsibilities:

• Operate company vehicles equipped with methane/ethane sensors and specialized equipment to identify and locate potential natural gas emissions across assigned survey areas.
• Use detection data to conduct on-foot surveys, detect emissions, grade findings, and log results with precision and thoroughness.
• Provide flexible coverage and support across all four service regions (Kansas City MO, St. Louis MO, Birmingham AL, and Gulf Coast AL) to balance workload, cover vacations, and meet contracted survey commitments.
• Work directly with gas utility customers to identify and solve operational issues. Deliver exceptional customer service and communication regarding service timelines and expectations.
• Provide expert technical support in diagnosing and troubleshooting equipment issues. Conduct data analysis to identify trends and provide actionable insights.
• Perform hands‑on field service tasks, including installations, repairs, preventative maintenance, and unplanned maintenance of ABB equipment.
• Record findings, create detailed technical reports, and maintain comprehensive documentation of all field activities and customer interactions.
• Complete field service reports, timesheets, expense reports, and other required documentation in a timely and thorough manner.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• High School Diploma/GED is required
• 1+ Years of field experience in a customer facing technical support role is required
• Ability and willingness to travel up to 75% as required.
• Ability and willingness to possess and maintainvalid passport and driver's license.
• Prior experience in the natural gas utility industry, with a focus on sustainability initiatives, technological innovations, and regulatory compliance, is highly desirable.
• Proven ability to cultivate strong customer relationships and adeptly convey technical information to non-technical audiences.
• Demonstrated and capacity to collaborate effectively across cross-functional teams, including Research & Development, Product Management, Sales, and Business Development. Have good interpersonal skills, with an aptitude for teamwork.
• Proficiency in using computers and relevant software is required; Must pass an evaluation to become Operator Qualified. The successful candidate will be trained and given opportunities to pass these tasks and become operator qualified.

• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and ...

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and ...

Protected Veterans and Individuals with Disabilities may request to review the plan of a particular ABB facility between the hours of 9:0 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to 26 weeks – Company paid

• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

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