Field Service Technician (Access Control Systems) Northern Boston area

Parabit Systems; Lynn (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Company vehicle

Laptop

Credit card

Cell phone

Medical, dental, vision, life

401(k) plan

Paid time off

Gym reimbursement

Job summary

Parabit Systems, Inc. is seeking an experienced Field Service Technician to install, configure, commission, and maintain commercial access control systems.

The role covers controllers, card readers, door hardware, IP networking, and related low-voltage wiring, with additional support for kiosks, digital signage, and surveillance systems. The candidate will troubleshoot wiring, power, device communication, and software issues, while coordinating with customers and IT staff.

Qualifications

• 3–5 years hands-on experience with commercial access control systems.
• Knowledge of wiring, controllers, card readers, door hardware, and commissioning.
• Experience troubleshooting device, wiring, power, network, configuration, and software issues.
• Familiarity with electric strikes, magnetic locks, electrified exit devices.
• Experience pulling, terminating, labeling, and testing low-voltage cable per codes.
• TCP/IP networking knowledge; basic IP configuration.
• Ability to use hand/power tools and ladders in field installs.
• Excellent verbal and written communication; able to document work clearly.
• Proficient with Microsoft Office and mobile apps, dispatch systems, and electronic forms.
• Valid driver's license and ability to operate a company vehicle.
• Physical ability to lift up to 50 lbs and perform field duties.
• Willingness to travel across the assigned territory and work independently.

Responsibilities

• Install, configure, test, commission, inspect, maintain, and repair access control systems.
• Work with panels, readers, credentials, door hardware, and related components.
• Diagnose and resolve wiring, power, device communication, and network issues.
• Verify locking, monitoring, and life-safety operation of openings.
• Pull, terminate, label, test, and document low-voltage cabling per codes.
• Install/replace door locks, exit devices, and related hardware.
• Configure IP addresses and network settings on devices; coordinate with IT.
• Conduct site surveys and attend project coordination meetings as needed.
• Provide on-site, phone, and remote technical support; train end-users.
• Complete service reports, photos, time records, and other docs accurately.
• Maintain inventory and company tools and vehicle in good condition.
• Work independently and with customers, vendors, and subcontractors.
• Participate in on-call support and after-hours service requests.
• Follow OSHA, safety rules, and local/national codes.

Skills

Access control wiring

Device troubleshooting

Power supplies

Door hardware

TCP/IP networking

Field installation

Documentation

Communication

Time management

Tools

Microsoft Office

Dispatch systems

Electronic service forms

Job description

Position Summary

Parabit Systems, Inc. is seeking an experienced Field Service Technician with a strong background in commercial access control systems. The primary responsibility of this position is to install, configure, commission, maintain, and troubleshoot access control equipment, including controllers, card readers, request-to-exit devices, door position switches, power supplies, electric strikes, magnetic locks, electrified exit hardware, and related low-voltage wiring and network connections. The technician will also support Parabit's PC-based kiosks, digital signage, video surveillance, and other self-service and customer-experience systems.

Primary Responsibilities

• Install, configure, test, commission, inspect, maintain, troubleshoot, and repair commercial access control systems.
• Work with access control panels and controllers, card readers, credentials, door position switches, request-to-exit devices, power supplies, relays, electric strikes, magnetic locks, electrified exit devices, and related door hardware.
• Diagnose and resolve access control problems involving wiring, power, device communication, door hardware, network connectivity, system configuration, and software.
• Verify proper locking, unlocking, monitoring, alarm-event reporting within the access control platform, and life-safety operation of controlled openings.
• Pull, terminate, label, test, and document low-voltage cabling in accordance with applicable codes, project requirements, and company standards.
• Install and replace door locks, exit devices, closers, hinges, strikes, magnetic locks, and related hardware as required for access control installations.
• Configure IP addresses, network settings, controllers, readers, and other connected devices, and coordinate with customer IT personnel when necessary.
• Conduct site surveys, verify field conditions, identify equipment and material requirements, and attend project or site coordination meetings when needed.
• Support the installation, configuration, maintenance, and repair of Parabit kiosks, digital signage, analog and IP video surveillance systems, and other PC-based products.
• Provide professional on-site, telephone, and remote technical support, including basic customer and end-user training.
• Communicate promptly with dispatch, customers, project personnel, subcontractors, and internal departments regarding arrival times, work status, delays, follow-up requirements, and completion.
• Complete service reports, inspection forms, photographs, time records, travel records, parts usage, and all other required documentation accurately and on time.
• Clearly document the reported issue, inspection findings, root cause, work performed, parts and materials used, system status, and any additional work required.
• Maintain assigned service-part inventory, company-issued tools, equipment, and vehicle in an organized and professional condition.
• Work independently and collaboratively with Parabit employees, customers, vendors, and subcontractors.
• Participate in scheduled on-call support and respond to after-hours emergency service requests when required.
• Follow OSHA requirements, safe-work practices, customer site rules, and all applicable local and national codes.

Required Qualifications

• Three to five years of hands-on experience installing, servicing, or troubleshooting commercial access control systems.
• Strong practical knowledge of access control wiring, controllers, card readers, request-to-exit devices, door contacts, power supplies, relays, electric locking hardware, and system commissioning.
• Experience troubleshooting access control issues at the device, wiring, power, network, configuration, and software levels.
• Familiarity with commercial door hardware, including electric strikes, magnetic locks, electrified exit devices, closers, hinges, and related components.
• Experience pulling, terminating, labeling, and testing low-voltage cable in compliance with applicable electrical and building codes.
• Working knowledge of TCP/IP networking, basic IP configuration, and connectivity troubleshooting.
• Ability to safely and confidently use hand tools, power tools, ladders, and mechanical equipment required for field installations and repairs.
• Professional verbal and written communication skills, including the ability to explain technical issues clearly to customers and document work in detail.
• Working knowledge of Microsoft Office and the ability to use mobile applications, dispatch systems, and electronic service forms.
• Valid driver's license and ability to safely operate a company vehicle.
• Ability to lift up to 50 pounds, climb ladders, work above shoulder height, bend, kneel, and perform physical field work.
• Ability to manage time effectively, travel throughout the assigned territory, work independently, and complete assigned work within scheduled timeframes.

Preferred Qualifications

• Experience with enterprise access control platforms, networked controllers, remote management software, and multi-site customer environments.
• Experience with analog or IP video surveillance, PC-based kiosks, digital signage, or other self-service systems.
• Manufacturer certifications or formal training in access control, low-voltage, networking, door hardware, or related systems.
• Experience providing customer training, conducting site surveys, and supporting project installations from startup through final acceptance.

What Parabit Provides

• Competitive compensation
• Company training and product-specific technical instruction
• Company vehicle, laptop, credit card, and cell phone
• Medical, dental, vision, life insurance, and supplemental benefit options
• 401(k) plan
• Paid time off
• Gym reimbursement

About Parabit

Headquartered on the south shore of Nassau County, New York, Parabit Systems, Inc. is an established manufacturer and integrator of security, self-service, and customer-experience solutions. Since 1995, Parabit has developed access control systems, surveillance products, kiosks, digital signage, mobile charging stations, emergency and courtesy communication equipment, and custom enclosures for customers in the financial, transportation, hospitality, retail, education, government, corporate, and healthcare markets.

All employment candidates must pass: a NON-DOT Drug screening, Criminal and Credit Background Check and a Driver License Check prior to employment.