Field Service Technician 3

Kion Group AG; Grand Rapids (MI); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Career development

Competitive compensation and benefits

Global opportunities

Job summary

Dematic Corporation is seeking a Regional Field Service Technician to service, repair, and train customers on Dematic systems. Under Field Service Manager supervision, the role focuses on maximizing system availability and customer satisfaction across North America.

The position is remote with travel by air to customer sites and may require overtime or weekend work. The ideal candidate has a technical degree or equivalent experience, strong electromechanical skills, and proven ability to train

Qualifications

• Two-year Associate’s degree in mechanical/electrical tech or engineering preferred.
• Experience troubleshooting electromechanical equipment; familiarity with AGV/AS/RS or conveyors is valued.
• Willingness to travel up to substantial time and work overtime as needed.

Responsibilities

• Performs service, repair, and maintenance training for installed Dematic systems.
• Participates in semi-complex equipment tests and inspections.
• Maintains accurate trip reports and service documentation.
• Assists customers and trains them on products and services.
• Responds to semi-complex service calls and contributes to product improvement.

Skills

Electromechanical troubleshooting

Training delivery

Documentation

Customer communication

Travel readiness

Education

2-year technical degree

Tools

PLC knowledge

Job description

Dematic Corporation is now hiring a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service and repair as well as service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position has a heavy responsibility for maintaining customer goodwill toward Dematic. The primary objective is to ensure that Dematic systems have the greatest availability possible for Customer use and to ensure that Customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by an airport for travel. Overtime and occasional weekend work may be required.

What We Offer

• Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $xx to $xx an hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications

• Participates in semi-complex equipment trial runs, investigative tests, repairs and overhauls.
• Participates in training customers on semi-complex products and services.
• Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures.
• Participates in responding to semi-complex service calls.
• Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
• Performs semi-complex work within technical or paraprofessional area.
• Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Refers complex, unusual problems to others.

What We are Looking For

• Trade school graduate or two-year Associate’s degree in a mechanical, electrical, or mechanical technician program. Bachelor's degree in engineering preferred.
• Two years (minimum) experience in troubleshooting electromechanical and/or mechanical equipment. The successful candidate must have some work experience with material handling equipment. Service experience with Automatic Guided Vehicles (AGV), Automated Storage and Retrieval Systems (AS/RS), or conveyors is highly prized.
• Must be willing to travel on short notice and spend more than 80% of the time traveling. May be continuously away from home for as long as a month (offer travel expenses).
• Must be willing to be available during off hours and travel accordingly. Willingness to work weekends, holidays, and off shifts. Must be able to act calmly in stressful situations. Must be able to write concise, clear, and complete trip reports in the time frame required according to Dematic procedures.
• Must have knowledge in the use of personal computers for word processing, database functions and communications. Understanding personal computer hardware setup and software configuration required.
• Working experience with troubleshooting Programable Logistic Controllers (PLC) is required.

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.