Field Service Technician 3

Dematic; Grand Rapids (MI); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Career development

Competitive compensation

Pay transparency

Global opportunities

Learn More Here: https://www.dematic1

Job summary

Dematic Corporation is seeking a Regional Field Service Technician to service, repair, and train customers on installed systems. The role acts as the Dematic representative in the customer's facility with the aim of maximizing system availability and customer satisfaction.

Travel across North America is expected, with overtime and some weekends possible. Requires a trade school or associate degree in mechanical/electrical tech, 2+ years' electromechanical troubleshooting experience, and PLC

Qualifications

• Trade school graduate or two-year Associate's degree in a mechanical, electrical, or mechanical technician program.
• Two years minimum experience troubleshooting electromechanical equipment with material handling systems.
• Willingness to travel 80%+ and work weekends/holidays.
• Ability to write concise trip reports per Dematic procedures.
• Experience with PLC troubleshooting is required.

Responsibilities

• Participates in semi-complex equipment trial runs, investigative tests, repairs and overhauls.
• Participates in training customers on semi-complex products and services.
• Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures.
• Participates in responding to semi-complex service calls.
• Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
• Performs semi-complex work within technical or paraprofessional area.
• Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Refers complex, unusual problems to others.

Skills

Willingness to travel

Customer service

Documentation

PLC knowledge

Problem solving

Education

Trade school or Associate's degree in mechanical/electrical tech

Bachelor's degree in engineering preferred

Tools

PLC troubleshooting

Word processing

Databases

Job description

Dematic Corporation is now hiring a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service and repair as well as service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position has a heavy responsibility for maintaining customer goodwill toward Dematic. The primary objective is to ensure that Dematic systems have the greatest availability possible for Customer use and to ensure that Customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by an airport for travel. Overtime and occasional weekend work may be required.

What We Offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities
• Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $xx to $xx an hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications

What you will do in this role

• Participates in semi-complex equipment trial runs, investigative tests, repairs and overhauls.
• Participates in training customers on semi-complex products and services.
• Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures.
• Participates in responding to semi-complex service calls.
• Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
• Performs semi-complex work within technical or paraprofessional area.
• Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Refers complex, unusual problems to others.

What We are Looking For

• Trade school graduate or two-year Associate's degree in a mechanical, electrical, or mechanical technician program. Bachelor's degree in engineering preferred.
• Two years (minimum) experience in troubleshooting electromechanical and/or mechanical equipment. The successful candidate must have some work experience with material handling equipment. Service experience with Automatic Guided Vehicles (AGV), Automated Storage and Retrieval Systems (AS/RS), or conveyors is highly prized.
• Must be willing to travel on short notice and spend more than 80% of the time traveling. May be continuously away from home for as long as a month (offer travel expenses).
• Must be willing to be available during off hours and travel accordingly.
• Willingness to work weekends, holidays, and off shifts.
• Must be able to act calmly in stressful situations.
• Must be able to write concise, clear, and complete trip reports in the time frame required according to Dematic procedures.
• Must have knowledge in the use of personal computers for word processing, database functions and communications. Understanding personal computer hardware setup and software configuration required.
• Working experience with troubleshooting Programable Logistic Controllers (PLC) is required.