Field Service Technician 2 (2nd Shift) ($1,500 Sign-On Bonus) (H/F) - SAFRAN SEATS

AEROCONTACT; Renton (WA); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a dynamic team at an established industry player in aerospace and defense, where your skills as a Field Service Technician will be valued. This role offers the chance to work directly with aircraft interiors, ensuring quality and safety during installations. You will collaborate with diverse teams, tackle complex challenges, and enhance customer satisfaction through exceptional service. If you're passionate about technology and enjoy hands-on work in a fast-paced environment, this position is perfect for you. Embrace the opportunity to contribute to a safer, more sustainable world while advancing your career in a supportive and inclusive workplace.

Benefits

Sign-On Bonus

Company Van for Transportation

Diversity and Inclusion Initiatives

Qualifications

• 2+ years of Field Service experience related to troubleshooting and repairs.
• High School Diploma required; Associates Degree preferred.

Responsibilities

• Rework and troubleshoot faulty electronic components and parts.
• Maintain quality workmanship and respond promptly to communications.

Skills

Mechanical Ability

Customer Service

Communication Skills

Troubleshooting

Education

High School Diploma

Associates Degree in Technical Field

Tools

Hand Tools

Power Tools

CMM

MS Office

Job description

Field Service Technician 2 (2nd Shift) ($1,500 Sign-On Bonus) (H/F)

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

Objective:
The Field Service Technician II provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France, and Great Britain. The team of Field Service Technicians provides assistance to Air Framer / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects, and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory, and Flight line relating to all built Aircraft with Safran Seats product. All rework performed at the Air Framer must adhere to Safran Seats drawings, specifications, and specific rework instructions. This position will work under general supervision and reports to the OSS Manager on a daily basis. This position handles moderately complex issues and problems and refers more highly complex issues to higher-level technicians.

Authorities:
This position has the power and control to certify their own work performed in accordance with approved engineering.

Main Function Responsibilities

1. Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft.
2. Replace/troubleshoot faulty electronic components and other damaged parts, adjusting misaligned panels/trim pieces, provide assistance to the Air Framer seat installation team and other miscellaneous tasks given.
3. Sustains a high quality level of workmanship at all times.
4. Responds promptly to all communication (telephone, etc.) with Air Framer personnel and customers.
5. Maintain a good rapport with Air Framer personnel and customers.
6. Follow Safran/Air Framer safety guidelines or processes established by the organization at all times.
7. Submits accurate part order requests and understands the POA/SOA process at Air Framer/Safran.
8. Responsible for driving company van and other technicians safely around Air Framer/Safran Facilities.
9. Attend Safran daily standup/tie-in meeting.

SAFRAN SEATS USA LLC recherche:

Qualification Requirement:
A. Education & Qualification
• High School Diploma or equivalent required. Associates Degree in a related technical field preferred.
B. Work Experience - Technical knowledge
• At least 2 years of Field Service experience related to troubleshooting and repairs required.
C. Professional Skills
• Natural mechanical ability with hand and power tools
• Basic working knowledge of CMM's, Engineering Drawings and other technical documents.
• Basic computer knowledge and have some familiarity with MS office applications.
• Proficient using smart phones/tablets on a daily basis to send emails, pictures and other applications.
• Valid driver's license and the ability to obtain a passport.
D. Behavioral Skills:
• Ability to work efficiently under stressful situations.
• Follows instructions and completes jobs in a timely manner.
• Customer service is essential for this job and the employee must have excellent communication skills, verbally and hand written.
• Must have the availability to work various hours, after hours and weekends as needed.
• Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day.
• Willing to travel to other Air Framer FALs in other states and other international Safran sites on some occasions.
• Must have the ability to generate written communication and to operate required office equipment.
• Ability to read and review written communication.
• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.
E. Desirable Aspects
• Hands-on electrical troubleshooting knowledge i.e., testing voltage and continuity.
• Demonstrated participation in continuous improvement efforts
• Clear written and verbal communication

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.