Field Service Technician 2 (2nd Shift) ($1,500 Sign-On Bonus)

Safran companies; Washington, Everett (District of Columbia, WA); On-site; USD 65,000 - 71,000; Full time

Job summary

Join a dynamic team as a Field Service Technician, where your mechanical expertise and customer service skills will shine. In this pivotal role, you will provide on-site support for aircraft interiors, ensuring quality workmanship and effective communication with clients. This innovative firm is dedicated to creating a safer and more sustainable world, and you will play a crucial part in that mission. With opportunities for growth and the chance to travel, this position offers a fulfilling career path in the aerospace and defense industry. If you thrive in a collaborative environment and are ready to tackle challenges head-on, this is the perfect opportunity for you.

Benefits

Sign-On Bonus

Travel Opportunities

Flexible Hours

Team Collaboration

Qualifications

• High School Diploma required; Associates Degree preferred.
• 2+ years of Field Service experience in troubleshooting and repairs.

Responsibilities

• Rework and troubleshoot faulty components during aircraft builds.
• Maintain communication with Air Framer personnel and customers.

Skills

Mechanical skills

Customer service

Communication skills

Ability to work under stress

Education

High School Diploma or equivalent

Associates Degree in a related technical field

Tools

Hand tools

Power tools

CMM's

MS Office applications

Job description

Field Service Technician 2 (2nd Shift) ($1,500 Sign-On Bonus)

Company: Safran Seats
Job field: Customer services and support
Location: Everett, Washington, United States
Contract type: Permanent
Contract duration: Full-time
Required degree: High School Diploma/GED Equivalent
Required experience: More than 3 years
Professional status: Technician
Salary range: $65K-$71K/ Year

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

Objective:
The Field Service Technician II provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France and Great Britain. The team of Field Service Technicians provides assistance to Air Framer / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all built Aircraft with Safran Seats product. All rework performed at the Air Framer must adhere to Safran Seats drawings, specifications and specific rework instructions. This position will work under general supervision and reports to the OSS Manager on a daily basis. This position handles moderately complex issues and problems, and refers more highly complex issues to higher-level technicians.

Authorities:
This position has the power and control to certify their own work performed in accordance with approved engineering.

Main Function Responsibilities:

1. Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft.
2. Replace/troubleshoot faulty electronic components and other damaged parts, adjusting misaligned panels/trim pieces, provide assistance to the Air Framer seat installation team and other miscellaneous tasks given.
3. Sustains a high quality level of workmanship at all times.
4. Responds promptly to all communication (telephone, etc.) with Air Framer personnel and customers.
5. Maintain a good rapport with Air Framer personnel and customers.
6. Follow Safran /Air Framer safety guidelines or processes established by the organization at all times.
7. Submits accurate part order requests and understands the POA / SOA process at Air Framer / Safran.
8. Responsible for driving company van and other technicians safely around Air Framer/Safran Facilities.
9. Attend Safran daily standup/tie-in meeting.

Job Requirements

Qualification Requirement:

A. Education & Qualification:
• High School Diploma or equivalent required. Associates Degree in a related technical field preferred.
B. Work Experience - Technical knowledge:
• At least 2 years of Field Service experience related to troubleshooting and repairs required.

C. Professional Skills:
• Natural mechanical ability with hand and power tools
• Basic working knowledge of CMM's, Engineering Drawings and other technical documents.
• Basic computer knowledge and have some familiarity with MS office applications.
• Proficient using smart phones/tablets on a daily basis to send emails, pictures and other applications.
• Valid driver's license and the ability to obtain a passport.

D. Behavioral Skills:
• Ability to work efficiently under stressful situations.
• Follows instructions and complete jobs in a timely manner.
• Customer service is essential for this job and the employee must have excellent communication skills, verbally and hand written.
• Must have the availability to work various hours, after hours and weekend as needed.
• Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day.
• Willing to travel to other Air Framer FALs in other state and other international Safran sites on some occasion.
• Must have the ability to generate written communication and to operate required office equipment.
• Ability to read and review written communication.
• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

E. Desirable Aspects:
• Hands-on electrical troubleshooting knowledge i.e. testing voltage and continuity.
• Demonstrated participation in continuous improvement efforts
• Clear written and verbal communication

Specificity of the job

International and/or Domestic travel required; Approximately 2-4 weeks per year