Field Service Technician 2

Oregon Lottery; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Oregon Lottery is hiring a Field Service Technician to maintain, service and repair Lottery equipment at retailer locations in Ontario, Oregon. The role reports to the Field Service Supervisor and includes managing a route, performing preventative maintenance, and providing customer service to retailers and players.

The position requires shifting hours including nights and weekends, with a driver’s license and clean driving record.

Qualifications

• Associate’s Degree and three (3) years of experience repairing and maintaining electronic equipment and providing technical support.
• Five (5) years of experience repairing and maintaining electronic equipment and providing technical support.

Responsibilities

• Maintain Oregon Lottery equipment.
• Service and repair Oregon Lottery equipment.
• Respond to field requests.
• Manage an assigned route to perform preventive maintenance and complete projects.
• Provide logistical support for Lottery equipment and retailers.
• Complete required administrative duties.
• Attend required trainings.

Skills

Customer service

Problem solving

Technical support

Route management

Education

Associate’s Degree

Job description

Do you have experience servicing and repairing equipment? Do you enjoy making connections while maintaining a route? We are looking for one (1) Field Service Technician to join the Field Service Team within our Gaming Operations division at the Oregon Lottery.

You will work with our retailers in Ontario, Oregon. The schedule for this position is Sunday - Thursday, 9:30 AM to 6:00 PM schedule. Any hours worked on Sunday qualify for a 10% weekend shift differential.

Did you know that the Oregon Lottery is a leader in the gaming industry; and an important contributor of revenue for Oregon's schools, economic development, state parks, watershed restoration, veteran's programs, and outdoor schools? Our impact begins with our workforce and we want you to join us to be part of the impact.

About the Role

You will report to the Supervisor in Field Service, and maintain, service and repair Oregon Lottery equipment within retailer establishments, while building relationships with retailers. You will complete all projects and video lottery preventative maintenance during the specified time frames for a designated area of assignment. You will also provide customer service for Oregon State Lottery retailers and players.

You Will:

• Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty. Support and integrate into their work the Lottery’s commitment to:
  • Responsible Gambling
  • Diversity, Equity, and Inclusion
  • Culture of Safety
• Maintain Oregon Lottery equipment.
• Service and repair Oregon Lottery equipment.
• Respond to field requests.
• Work unconventional hours and shifts, including nights and weekends, to meet business needs.
• Manage gaming equipment, identify problems, and take corrective action.
• Manage an assigned route to perform preventive maintenance, complete projects, and provide logistical support for Lottery equipment and retailers.
• Maintain an assigned vehicle and adequate inventory of supplies.
• Complete required administrative duties.
• Attend required trainings.

You Have

MINIMUM QUALIFICATIONSEducation and Experience

• Associate’s Degree and three (3) years of experience repairing and maintaining electronic equipment and providing technical support; OR
• Five (5) years of experience repairing and maintaining electronic equipment and providing technical support.

Licenses and Certifications

Employees in this job must maintain a valid driver's license in their state of residence, and a clean driving record in accordance with Lottery vehicle policy and procedure. Driving is an essential function of this job

SpecialQualifications

Candidatesmustlivewithin30minutesoftheassignedroute(Ontario)andintheStateofOregontobeeligibleforconsideration.