Manager, Business Enablement

Oregon Lottery; Oregon; Hybrid; USD 110,000 - 140,000; Full time

Job summary

Oregon Lottery in Oregon is seeking a Manager, Business Enablement to lead the Operations team in a hybrid role, developing and executing operational plans and aligning them with strategy.

You will drive cross-functional initiatives, build tools and workflows, analyze performance data, and report KPIs to guide budgeting and forecasting. The role also entails supervising staff, guiding development, and ensuring policies and gaming regulations are met.

Qualifications

• Bachelor's degree and five years of progressive operations, business analysis, program management, or process optimization.
• Three years of supervisory or management experience required; or eight years total with three years in leadership.

Responsibilities

• Lead cross-functional initiatives to improve operational efficiency.
• Develop tools, workflows, and systems to boost performance.
• Analyze business data, track KPIs, and report for strategic planning.
• Set and develop performance goals with direct reports.
• Foster an inclusive team culture and provide coaching and feedback.
• Ensure compliance with policies and gaming regulations.

Skills

Leadership

Process optimization

Data analysis

Education

Bachelor's degree

Job description

Are you a collaborative leader who thrives on improving processes, developing teams, and driving operational excellence? Oregon Lottery is hiring one (1) Manager, Business Enablement to join the Operations team in a hybrid position.

This is a mostly remote position with occasional on site travel approximately once per quarter to attend team meetings, trainings, and other business-related events. Please note that Oregon Lottery does not reimburse travel expenses.

Did you know that the Oregon Lottery is a leader in the gaming industry, and an important contributor of revenue for Oregon's schools, economic development, state parks, watershed restoration, veteran's programs, and outdoor schools? Our impact begins with our workforce; come join our team to be part of the impact.

About the Role

This role will report to the Assistant Director of Operations and will Develop and execute operational plans and organizes the work to meet business strategy and evaluates results of the functional group. You will lead cross-functional initiatives to improve operational efficiency by developing tools, workflows, and systems that enhance organizational performance. You will also analyze business performance data, track key performance indicators (KPIs), and generate reports to support strategic planning and decision-makings. You will identify operational gaps, recommend process improvements, and ensure business processes align with gaming regulations and internal policies.

You Will:

• Apply Lottery Management Core Values and Expectations in daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty. Support and integrate the Lottery’s commitment to:
• Responsible Gambling
• Diversity, Equity, and Inclusion
• Culture of Safety
• Foster an environment that supports employee success through transparency, communication, and the application of Leadership Behavior Profile principles to guide decision‑making, collaboration, and results.
• Plan, organize, and evaluate the work of the unit while creating and sustaining an engaging and inclusive team culture.
• Perform supervisory and talent management responsibilities, including aligning individual performance expectations with organizational goals and collaboratively developing performance goals with direct reports.
• Provide constructive and timely feedback. Offer guidance, coaching, and support. Ensure professional development plans are in place. Manage ongoing performance.
• Support employees in addressing and resolving conflicts directly, providing guidance as needed.
• Lead and manage the Business Enablement team to drive high performance and effective cross‑functional collaboration.
• Lead cross‑functional initiatives that streamline lottery operations and improve business processes.
• Develop, implement, and enhance tools, workflows, and systems to increase organizational efficiency.
• Identify operational gaps and recommend process improvements to strengthen performance.
• Analyze business performance data, track KPIs, and prepare reports to support strategic planning, budgeting, and forecasting.

You Have:

• Bachelor's degree and five (5) years of experience in progressive operations, business analysis, program management, or process optimization. Three (3) years of supervisory or management experience; OR
• Eight (8) years of experience in progressive operations, business analysis, program management, or process optimization. Three (3) years of supervisory or management experience.