Field Service Technician

Power Parts International; West Bend (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Profit sharing

Job summary

Power Parts International seeks a Field Service Technician to start up, repair, and maintain induction heating and melting equipment. A strong electrical background and induction heating experience are essential for this role.

Expect to travel 75–90% to customer sites, perform installations, troubleshoot issues, and train customers. On-site work at Power Parts, remote support from the home office, and familiarity with PLCs and high-voltage systems are highly valued.

Qualifications

• Willingness to travel 75–90% of the time.
• BSEE or Associate Degree with equivalent experience.
• Superb customer service and problem-solving skills.
• Ability to work independently.
• Strong written and oral communication skills.
• Ability to read schematics and perform visual inspections.
• Knowledge of induction heating and heat treating is a plus.
• Familiarity with high voltage and high power circuits.
• Knowledge of PLCs and troubleshooting.
• Knowledge of troubleshooting motor controls and drives is a plus.

Responsibilities

• Test and repair induction heating and melting equipment by traveling to the location of the customer.
• Provide troubleshooting as well as performing installation of equipment.
• Work on site at Power Parts to repair, refurbish and upgrade customer equipment.
• Provide telephone support to the customer in order to perform troubleshooting.
• Conduct training sessions with customers.
• Provide and take direction from home office management.

Skills

Willing to travel

Electrical knowledge

Customer service

Troubleshooting

Independent worker

Technical writing

Oral communication

Read schematics

Induction heating

High voltage

PLC troubleshooting

Motor controls

Education

BSEE

Associate degree

Tools

Oscilloscopes

Meters

High voltage testers

Job description

Field service technician is responsible for startup, repair and maintaining induction heating and melting equipment for a Midwest based company. The position requires a strong electrical knowledge with induction heating and melting equipment experience.

DUTIES AND RESPONSIBILITIES:

• Testing and repairing induction heating and melting equipment by traveling to the location of the customer.
• Providing troubleshooting as well as performing installation of equipment.
• Work on site at Power Parts to repair, refurbish and upgrade customer equipment.
• Provide telephone support to the customer in order to perform troubleshooting.
• Conduct training sessions with customers.
• Provide and take direction from home office management.

SKILLS AND SPECIFICATIONS:

• Must be willing to travel 75-90% of the time.
• BSEE or Associate Degree with equivalent experience required.
• Must possess superb customer service skills and the ability to diagnose and solve problems.
• Must be able to work independently.
• Must have good technical writing and oral communication skills.
• Must be able to use diagnostic equipment such as oscilloscopes, meters and high voltage testers.
• Must be able to read schematics and perform visual inspections.
• Knowledge of induction and heat treating experience is a big plus.
• Familiarity with working on high voltage and high power circuits.
• Knowledge of PLC’s and troubleshooting.
• Knowledge of troubleshooting motor controls and drives a plus.

Compensation includes Base + Profit Incentive + Profit Sharing/401K. Benefits include health insurance and dental insurance.