Field Service Technician

Enersys; Washington (Washington County); On-site; USD 51,000 - 77,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. This role offers an exciting opportunity to work in various environments, including underground mines, where you will install, repair, and maintain essential equipment. The ideal candidate will possess a strong mechanical aptitude and customer service skills, ensuring that all installations meet specifications and exceed customer expectations. With a commitment to safety and excellence, you will be part of a dynamic team that values innovation and teamwork. This position also provides comprehensive benefits and competitive compensation, making it an excellent opportunity for career growth.

Benefits

Quarterly Incentive Pay

Paid Time Off

Medical/Dental/Vision Insurance

401K Plan

Tuition Reimbursement

Employee Stock Purchase Plan

Qualifications

• High school diploma or equivalent required; industry-related experience preferred.
• MSHA Certification and basic mechanical aptitude are essential.

Responsibilities

• Install, repair, and maintain equipment at customer sites.
• Conduct training on safe equipment operation.
• Maintain records of performance and service reports.

Skills

Customer Service

Mechanical Aptitude

Basic Math Skills

Education

High School Diploma or Equivalent

MSHA Certification

Tools

Hand Tools

Power Tools

Forklift

Job description

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EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA, with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

What We’re Offering

• Quarterly Incentive Pay
• Paid time off plus paid holidays
• Medical/dental/vision insurance plan
• Life insurance, short/long-term disability, tuition reimbursement, flex spending, and employee stock purchase plan
• 401K plan
• Culture: We value and strive for excellence in all that we do through innovative technology by creating long-lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement, and enhance our employees' skills and competence by providing appropriate training.

Compensation Range: $51,100 - $76,700

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

We are seeking a Field Service Technician who will perform both in-shop and field service work in the underground mine environment. The role involves planning and coordinating activities related to installing equipment, investigating and resolving customer reports of technical problems, and eliminating future operational or service difficulties.

Essential Duties and Responsibilities

• Travel to customer sites to install, repair, and perform preventative maintenance on equipment including flooded and sealed batteries, chargers, and DC power distribution equipment (cable trays, battery racks, and power cables).
• Interact with all levels of people, both inside and outside the company.
• Develop and conduct training on the safe operation of equipment and demonstrate skills to trainees, including team members and customers.
• Perform preventative maintenance inspections and record data.
• Replace defective parts, reassemble batteries, and fuse lead parts with a gas torch.
• Determine specific gravity of solutions.
• Water, wash, clean, and neutralize customer batteries at their location.
• Install equipment at customer facilities to ensure full functionality according to specifications.
• Provide on-site technical assistance for troubleshooting and repairs.
• Maintain records of performance reports.
• Follow all company policies and procedures related to warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000 standards.
• Serve as a communication link between the customer and the company to ensure effective service.

Qualifications

To succeed as a Field Service Technician, candidates must perform essential duties satisfactorily. Requirements include:

• A high school diploma or equivalent; or industry-related experience and/or training in installation, maintenance, and repair; or equivalent experience in manufacturing or production.
• MSHA Certification – 80 hours completion.
• Basic knowledge of Microsoft Office and the Internet.
• Basic mechanical aptitude.
• Experience with hand and power tools.
• Customer service experience in field support.
• Ability to read, comprehend, and write documents in English.
• Basic math skills and ability to solve simple equations.

Driving Requirements:

• Willingness to travel to customer sites.
• Valid driver’s license with a clean driving record.
• At least 21 years old to operate a company vehicle.
• Ability to operate a forklift.
• Willingness to undertake overnight travel.

General Job Requirements

• Willing to do overnight travel and operate a forklift.
• Must pass company’s driving requirements; some vehicles may require specific licenses.
• Physical ability to bend, twist, reach, stoop, kneel, or crouch.
• Ability to differentiate colors.
• Lift up to 50 pounds/23 kilos regularly; heavier items require mechanical assistance or another employee.
• Stand for long periods.
• Wear required Personal Protective Equipment at all times.
• Willingness to be on-call, wear a respirator, work overtime, and work varying schedules including nights, weekends, and holidays.
• Exposure to electrical shocks and harmful materials like lead/fiberglass; periodic blood tests required.
• Work in a plant/warehouse environment with varying conditions.

EnerSys is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to diversity and inclusion in the workplace.