Field Service Technician

AGS - American Gaming Systems; Warwick (RI); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Healthcare

Dental insurance

Vision insurance

Paid time off

401(k) plan

Tuition assistance

Job summary

AGS is seeking a Field Service Technician to install, upgrade, and maintain our casino gaming equipment across nearby casinos. You will troubleshoot, perform routine maintenance, and deliver top-tier customer service in fast-paced environments.

A valid drivers license, HS diploma or GED, and basic electronics/networking knowledge are required; on-call rotation and climbing/ lifting up to 50 lbs are involved; training provided.

Qualifications

• Requires HS diploma or GED and valid driver's license.
• Basic knowledge of AC/DC electronics and computer networking.
• Experience with electronics or gaming hardware is a plus.

Responsibilities

• Install, upgrade, and service gaming equipment.
• Perform preventative and general maintenance.
• Complete paperwork and reports in a timely, accurate manner.
• Provide excellent customer service to internal and external clients.
• Troubleshoot service incidents quickly.
• Manage parts and inventory.
• Participate in weekly on-call rotation.
• Follow safety protocols in diverse environments.

Skills

Electronics basics

Networking knowledge

Microsoft Office

Problem solving

Field service

Education

HS diploma or GED

Tools

Microsoft Office

Job description

Join the Game: Become a Field Service Technician at AGS!

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

At AGS, we take various factors into account when determining compensation, such as your skills, experience, industry and technical knowledge as well as geographic work location. These factors can lead to variations in base pay. The projected starting salary range is $21.00 - $25.00 per hour for a Field Service Technician I. We adhere to all local pay regulations and requirements.

As a valued employee, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.

What You’ll Do:

• Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
• Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
• Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.
• Troubleshooting Superstar: Fix service incidents quickly and efficiently and elevate issues when needed.
• Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
• Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

• Education: High School diploma or GED.
• License to Drive: A valid driver’s license, vehicle insurance.
• Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
• Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
• Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
• Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You’ll Love About This Role:

• Adventure Awaits: Traveling to the different casinos and customers in your territory.
• Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
• Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
• Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:

• You’ll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
• Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
• Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

AGS is an equal opportunity employer.