Field Service Technician

AGS LLC; Maryland; On-site; USD 48,000 - 64,000; Full time

Job summary

AGS LLC in Maryland is seeking a Field Service Technician to install, upgrade, and service gaming equipment across our casino clients. You will handle preventative maintenance, troubleshoot incidents, and complete reports accurately.

The role requires strong problem-solving with electronics and networking basics, plus dependable on-site service. Travel to different casinos, on-call rotation, and compliance with safety standards are key.

Qualifications

• High School diploma or GED required.
• Valid drivers license and auto insurance required.
• Basic knowledge of AC/DC electronics and computer networking.
• Experience in electronics or networking preferred.
• Familiarity with Microsoft Office applications.
• Willingness to work a flexible schedule including nights and weekends.

Responsibilities

• Install, upgrade, and service gaming equipment.
• Perform preventative and general maintenance on AGS casino products.
• Complete paperwork and reports accurately and promptly.
• Provide excellent customer service to internal and external clients.
• Troubleshoot service incidents quickly and effectively.
• Maintain inventory of parts and tools.
• Participate in weekly on-call rotation.
• Follow all safety protocols in varied environments.

Skills

AC/DC electronics

Computer networking

Problem solving

MS Office basics

Education

High School diploma or GED

Tools

MS Office

Basic computer skills

Job description

Position Title: Field Service Technician

Description

Join the Game: Become a Field Service Technician at AGS!

What Youll Do:

• Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment.
• Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly!
• Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate.
• Customer Service Champion: Provide best-in-the-business service to our customersinternal and external.
• Troubleshooting Superstar: Fix service incidents quickly and efficiently and escape issues when needed.
• Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation: Be part of a weekly on-call rotation with your fellow techniciansbecause sometimes, the game needs you 24/7.
• Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

• Education: High School diploma or GED
• License to Drive: A valid drivers license, vehicle insurance
• Tech Skills: Youre a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, well help you level up!).
• Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
• Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
• Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Physical & Work Environment:

You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!). Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

What Youll Love About This Role:

• Adventure Awaits: Traveling to the different casinos and customers in your territory
• Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
• Techs Unite: Work with the latest and greatest casino gaming equipmentif youre into gaming, youll love this!
• Hands-On Work: Its a job where youll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

AGS is an equal opportunity employer.

Equal Opportunity Employer, including disability/protected veterans

Equal employment opportunity, including veterans and individuals with disabilities.

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