Field Service Technician

Flex Machine Tools; Wapakoneta (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Flex Machine Tools is seeking a skilled Field Service Technician to install, maintain, and troubleshoot CNC and Water Jet equipment at customer sites. You will provide top-tier technical support and ensure customer satisfaction.

Heavy travel (80–90%) is required to service clients worldwide. The role demands a strong background in mechanical and electrical systems, PLC programming, and experience with Delta Tau, Fanuc, and Siemens controls.

Qualifications

• Certification program completed at a junior college or equivalent.
• Strong troubleshooting and problem-solving skills required.
• Experience with electrical, hydraulic systems; pneumatic a plus.

Responsibilities

• Install and set up CNC machines and Waterjet systems.
• Diagnose and repair complex mechanical, electrical, hydraulic, pneumatic, and CNC control issues at customer sites.
• Program and troubleshoot Delta Tau, Fanuc, and Siemens controls.

Skills

Troubleshooting

Electrical experience

Hydraulic experience

PLC programming

Microsoft Office

Communication skills

Education

Certification program at a Junior College or equivalent

Tools

Delta Tau PLC

Fanuc PLC

Siemens PLC

Job description

Company Description

Flex Machine Tools, part of the FlexArm family, has been a recognized leader in the tapping and assembly arm industry since 1984. The company is customer-driven, focused on delivering quality products, innovative solutions, and superior service to manufacturing and industrial clients worldwide. Flex Machine Tools specializes in tapping applications, ergonomic solutions, and large bed CNC machining and waterjet systems. The team provides quick, direct support by phone and email, backed by an extensive parts inventory and professional in-house repair technicians who ensure rapid turnaround. Candidates can learn more about the company and its products through its website, social media channels, and blog.

Role Description

We are seeking a skilled and dedicated Field Service Technician to join our team. As a Field Service Technician, you will serve as a technical expert for our customers. You will be responsible for ensuring the highest levels of customer satisfaction by installing, maintaining, and troubleshooting mechanical and electrical issues with CNC and Water Jet equipment. You will also play a key role in providing top-tier technical support to customers while maintaining high-quality standards. Travel is required for this position.

Responsibilities

• Responsible for the installation and setup of CNC machines and Waterjet's
• Independently diagnose and resolve complex mechanical, electrical, hydraulic,

pneumatic, and CNC control issues at customer sites.

• Work directly with our customers to repair, program, and troubleshoot their control systems, specifically Delta Tau, Fanuc and Siemens
• Calibrate, program, and troubleshoot machine controls
• Work closely with manufacturing and engineering to get machines up and running to capacity
• Communicate with managers to inform of situations that may impact production
• Compile records of equipment and machinery information used on customer site
• Assist in maintaining and monitoring inventory of spare parts for all machines to minimize downtime
• Perform preventive and predictive maintenance as needed
• Serve as a trusted technical advisor and professional representative of Flex Machine Tools at customer facilities.
• Experience with Microsoft Office Suite and other business programs

Requirements

• Successful completion of a certification program at a Junior College or equivalent formal training in a related field.
• Excellent troubleshooting and problem-solving skills
• Strong electrical and hydraulic experience - Pneumatic experience is a plus
• Programming Logic Controllers (PLC), preferably Delta Tau, Fanuc, and Siemens is a plus
• Experience with Renishaw laser scanner and ballbar system is preferred.
• Must be able to meet the physical requirements of the job
• Must be able to travel 80 - 90% of the time

Preferred Qualifications

• Experience with large-format CNC machine tools.
• Experience with 4 and 5-axis machining centers.
• Background with machine tool builders, machine tool distributors, or industrial automation organizations.

General Skills/Qualifications

• Comply with the company safety procedures. Live the company culture of integrity and professional competence
• Quality – Ensure standards are maintained in a highly regulated, process driven environment
• Excellent written and oral communication skills
• Must be a self-starter, team player, work well with others and have a positive attitude
• Must be a creative thinker, results oriented, focused, and attentive to detail and accuracy
• Must have ability to prioritize, multi-task and meet deadlines
• Sharp, quick, dedicated and innovative problem solver
• Must be organized, detail oriented, and able to think designs through completely