Field Service Technician, ELSP

ABB Inc.; Virginia, Richmond (MN, VA); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company dedicated to sustainability and innovation. In this role, you will execute service work that enhances customer operations and satisfaction. With a focus on quality and safety, you will engage directly with clients, ensuring their needs are met while also training others. This position offers the opportunity to travel extensively, contributing to impactful projects in the Electrification Smart Power division. If you are passionate about delivering exceptional service and making a difference, this is the role for you.

Qualifications

• Experience in electrical/electronics from college, trade school, or military.
• Over 2 years of field service experience preferred.

Responsibilities

• Identify opportunities to improve customer operations while on-site.
• Perform field service tasks and analyze technical issues.
• Prepare material lists and ensure quality of service materials.

Skills

Field Service Skills

Customer Service

Technical Analysis

Communication Skills

Education

College/Trade School in Electrical/Electronics

Military Experience

Job description

Job Requirements

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service by planning and executing service work as per customer orders and expectations. You will also showcase your expertise by ensuring customer retention through effective communication of service work timelines and expectations.

This role contributes to the Electrification Smart Power division.

You will be mainly accountable for:

1. Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.
2. Performing field service tasks, identifying technical issues, and conducting analysis through remote or on-site activities in service categories and products for which you are certified.
3. Preparing material lists needed for service activities and ensuring all materials, parts, and equipment are available and of appropriate quality.
4. Acting as a trainer when needed, for field service associates and customers.

Work Experience

Qualifications for the role

• College/Trade School or Military experience in electrical/electronics.
• More than 2 years of field service experience is a plus.
• Willingness to travel up to 80%.
• Candidates must already have work authorization to work for ABB in the US.