Field Service Technician

Cleaver-Brooks Manufacturing; Thomasville (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits (medical, dent,

Vision, 401(k) plan with cash matching

Paid time off and holidays

Tuition assistance

Employee discount program

Job summary

Cleaver-Brooks Manufacturing is seeking a Field Service Technician IV to perform the most complex installations, repairs, and troubleshooting of industrial burners and related equipment at customer sites. The role includes leading on-site teams, training customers, and producing site reports and datasheets.

Travel is extensive—approximately 75% domestically and internationally. A high level of problem solving, PLC/FIREYE knowledge, and strong communication skills are essential for success in

Qualifications

• High School Diploma or GED required
• Minimum 8 years of experience in field service/industrial burners
• Commissioning experience for burners 20–350 mm BTU/hr
• Experience with Burner Management Systems (FIREYE)
• Strong electrical troubleshooting and problem-solving skills
• Excellent verbal and written communication abilities

Responsibilities

• Perform complex installations, repairs, troubleshooting, and modifications at customer sites
• Install, commission, tune, repair and troubleshoot burners and auxiliary equipment
• Lead technicians and supervise workload prioritization on-site
• Provide customer training and maintain project/status reports and combustion datasheets
• Travel frequently (75% travel, domestic and international) and interact with customers professionally

Skills

Problem solving

Communication skills

Leadership

Troubleshooting

Travel readiness

Education

High School Diploma/GED

1 year training/certification

Tools

PLC knowledge

FIREYE Burner Management Systems

Combustion control systems

Job description

Cleaver Brooks is looking for ais looking for a** Field Service Technician to join our team. **The Field Service Technician IV performs the most complex installations, repairs, troubleshooting, and modifications of equipment at the job site. The technician installs, commissions, tunes, repairs, and troubleshoots Natcom and other industrial burners, Nebraska I.W.T boilers, and auxiliary equipment. The technician completes project status reports, site reports, and combustion datasheets. The technician performs in-shop equipment inspections and Field Acceptance Tests. The technician performs all other pertinent service-related duties as directed by the Service Manager.Any salary estimation specified in this job board may or may not be aligned with our organization’s pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details!Essential Duties:Must possess thorough and relevant product knowledge.Position requires regular exercise of problem solving skills.Performs most complex installations, repairs, troubleshooting, performance testing and/or modifications of equipment at job site.Assigns, instructs and oversees customers (or subcontractors) in the performance of technical duties.Functions as lead technician in assigning and prioritizing workload. Ensures that daily operations are maintained, provides input for performance appraisals.Maintains sound working relationships and liaison with customer's personnel to maintain the image of the Company and its products.Conducts customer training as needed.Must have ability to travel - generally by air and utilization of a rental car - extensively, in conducting position responsibilities.**Travel Requirements: **75% travel- Domestic and International; Must have or have the ability to obtain valid US PassportOther Duties:Promote sales of spare parts and identify potential opportunities for new equipment sales. Others as directed.Internal Contacts: Moderate (6-15%)Make contacts that sometimes involve controversy where established methods or procedures require interpretation.External Contacts: Frequent (36-65%)Make contacts that involve controversy where available practices, procedures, methods and policies do not provide precedents and/or judgment in the form of recorded actions and necessary outcomes.Education Required: High School Diploma/GEDPreferred: 1 year of additional Training/CertificationExperience Required: Minimum 8 years experience consisting of:Previous commissioning experience of industrial size burners ranging from 20 to 350 mm BTU/hr firing either #2, #6 and natural gas.Working knowledge of PLC and FIREYE based Burner Management Systems.Working knowledge of combustion control i.e.: single point, parallel positioning and metered systems, loop controllers.Good problem solving and troubleshooting skillsGood electrical troubleshooting skillsGood verbal and written communication skillsPhysical Skill and Effort: Work requires skilled, accurate, rapid, and closely coordinated manual skill. Work requires mostly moderate physical exertion. Must be capable of entry into confined spaces such as windbox and furnace through standard access door sizing.Working Conditions and Hazards: Limited exposure to one or two extremely disagreeable features. Exposure to hazards that may result in short term work-related absences.Benefits of Being a Cleaver-Brooks Employee:Competitive salaryComprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disabilityCash matching 401(k) planEmployee assistance program (EAP)Pet insuranceEmployee discount programTuition assistancePaid time off and 11 paid holidaysWho is Cleaver-Brooks:Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network’s ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Our customers will tell you that we are the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They will also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues a 90+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.By applying for this job and providing your mobile number, you consent to receive an initial text message from a Cleaver Brooks Talent Team member. You will have the option to opt out upon receiving the message. Messages may include updates on your application, scheduling initial screenings or interviews, and similar communications. Standard message and data rates may apply, and message frequency may vary.