Field Service Technician

Flint Equipment Co; Sylvester (GA); On-site; USD 48,000 - 72,000; Full time

Job summary

Flint Equipment Company in Sylvester, GA is seeking a Field Service Technician to perform on-site diagnostics, repairs and maintenance on John Deere and related equipment. This full-time role requires independent work in the field and strong customer interaction.

You will diagnose complex issues, service agricultural, turf, construction and forestry equipment, and support parts and service programs while upholding safety and quality standards. CDL preferred.

Qualifications

• 4+ years of experience performing service repairs.
• Outstanding interpersonal and customer service skills.
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures.
• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf/construction and forestry equipment.
• Ability to use Service Advisor and basic computer functions.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Proficient oral and written communication skills.
• Ability to lift at least 75 lbs. repeatedly.
• Advanced or Master Service Technician certification preferred.
• High School Diploma or equivalent experience required; Associates degree preferred.
• Valid driver’s license is required; CDL (Commercial Driver’s License) preferred; driving record must meet CDL and company driving requirements.
• Fork lift license preferred.

Responsibilities

• Performs complex on-site diagnostics and repairs on agricultural and turf/construction and forestry equipment and established products.
• Participates in Service EDUCATE Training programs.
• Supports customer clinics.
• Reviews and explains maintenance, repair or other service concerns with the customer and documents on work order.
• May promote and sell dealer service programs directly to customers.
• May establish and implement stocking processes with Parts to maintain seasonal inventory.
• Maintains current knowledge of John Deere and competitive products.
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment.
• Follows safety rules and performs reports and forms.
• Accounts for all time on a time card and material used.

Skills

4+ years experience

Customer service

Complex repairs

Mechanical systems

Electrical systems

Hydraulic systems

Service Advisor

Diagnostics tools

Communication skills

Lifting ability

Advanced/Master cert

Forklift license

Education

High School Diploma

Associates degree preferred

Advanced/Master certification

Tools

Service Advisor

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FIELD SERVICE TECHNICIAN

Full Time Sylvester, GA, US

Flint Equipment Company is a leading John Deere equipment dealer of the southeastern United States. Flint is committed to providing customers with unparalleled equipment service and solutions.

Our field service technicians are the heartbeat of what keeps our customers running at max productivity. We are looking to add a Field Service Technician to our team in Sylvester, GA who independently performs complex on-site diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf/construction and forestry equipment.

Position Specifics:

Department: Service

Reports to: Service Manager, Road Tech Manager or Shop Foreman

Supervises: None

Job Status: Non - Exempt

Essential Functions:

• Performs complex on-site diagnostics and repairs on agricultural and turf/construction and forestry equipment and established products
• Participates in Service EDUCATE Training programs
• Supports customer clinics
• Reviews and explains any maintenance, repair or other service concerns directly with the customer and documents on work order
• May promote and sell dealer service programs directly to customers
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time on a time card and for all material used in performing assigned duties

Experience, Education, Skills and Knowledge:

• 4+ years of experience performing service repairs
• Outstanding interpersonal and customer service skills
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf/construction and forestry equipment
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Proficient oral and written communication skills
• Ability to lift at least 75 lbs. repeatedly
• Advanced or Master Service Technician certification preferred
• High School Diploma or equivalent experience required; Associates degree preferred
• Valid driver’s license is required; CDL (Commercial Driver’s License) preferred; driving record must meet CDL and company driving requirements
• Fork lift license preferred

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.