Field Service Technician

Dorner Company; Sussex (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Life insurance

Paid time off

Vision insurance

Job summary

Dorner Company is seeking a Field Service Technician in Sussex, Wisconsin. This position involves installing, servicing, and repairing valves and valve automation equipment. Candidates will work closely with experienced technicians and be responsible for customer site visits, which require frequent travel throughout Wisconsin and Northern Illinois.

The ideal candidate has a high mechanical aptitude, strong communication skills, and proficiency with Microsoft Office. Benefits include health insurance, 401(k), and paid time off.

Qualifications

• Able to carry and lift tools, parts, and equipment weighing up to 50 lbs.
• Ability to drive several hours to customer sites.
• Valve repair/automation experience is a plus.

Responsibilities

• Travel to customer sites for installation and service.
• Maintain shop equipment and provide technical support.
• Respond to customer service calls promptly.

Skills

Mechanical aptitude

Communication skills

Problem-solving

Proficiency in Microsoft Office

Education

High School Diploma

Job description

Role Description

The Field Service Technician will need the willingness and drive to learn the knowledge to install, service, and repair valves and valve automation equipment. This tech will be working hand in hand with an experienced service tech to learn the products and procedures of what we do. The position requires frequent travel to customer sites (primarily within Wisconsin and Northern Illinois). When not traveling to customer sites, the technician will help in the home office service shop.

As a Field Service Technician, you will be part of our customer support team and your enthusiasm for providing exceptional field service will directly contribute to our best‑in‑class customer support. You will need to communicate with customers, inside sales staff, and outside sales staff in an open, helpful, and engaging manner, emphasizing delivering the best overall solution to our customers. This customer‑facing position will require you to be an ambassador for Dorner Co, whose technical expertise and communication will help us retain our preferred supplier status.

Job Responsibilities (Including, but not limited to)

• 50% plus traveling to sites in-state and Northern Illinois.
• Some overnight travel stays when required.
• Ability to drive several hours to customer sites.
• On‑site service work may include, but is not limited to, installation, setup, testing, routine maintenance, optimizing performance, troubleshooting, repairs, modification, or training of customer personnel.
• Home shop service work may include, but is not limited to, maintaining shop equipment, vehicle maintenance, warehouse automation, valve automation and repair, testing, providing technical support to customers and staff.
• Responding to customer installation, maintenance, and service calls promptly and effectively.
• Capturing customer information for project record keeping.
• Preparing service call reports.
• Logging customer calls and activity and tracking all expenses incurred in the delivery of services.

Basic Qualifications

• High mechanical aptitude.
• General knowledge of electrical circuitry.
• Valve repair/automation experience is a plus.
• Strong communication skills to be able to clearly and concisely talk with customers.
• Able to carry and lift tools, parts, and equipment weighing up to 50 lbs without assistance.
• Able to bend, squat, stand, reach, climb ladders, and work with your hands.
• Strong organizational skills with the ability to schedule and prioritize duties.
• Be able to think on the fly in a fast‑paced work environment.
• Ability to problem solve independently.
• Proficient with the Microsoft Office Suite (e.g., Word, Excel, Outlook).
• High School Diploma.
• Must be authorized to work in the U.S.
• Must be at least 18 years of age.
• Must have a valid driver's license and clean driving record.
• Must be honest, respectful, have sound work ethics, and possess a positive attitude.

Benefits

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Duties

• Operate and maintain pumps, valves, and process control systems.
• Operate DOT‑regulated vehicles and heavy equipment (e.g., crane trucks, trailers).
• Required to comply with FMCSA drug and alcohol testing if operating CDL‑class vehicles.
• Work in confined spaces, trenches, and at heights.
• Participate in or supervise entry into tanks, manholes, or vaults. Monitor gas levels, entry permits, and rescue procedures.
• Handle hazardous chemicals and pressurized systems.

Employees In This Role Are Subject To

• Drug and alcohol testing under federal and/or company policies.
• Fitness‑for‑duty evaluations as required.
• Strict adherence to safety policies and standard operating procedures.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.