Field Service Technician

Welker; Sugar Land (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Welker seeks a motivated Field Service Technician to support customer equipment, troubleshoot and repair in oil & gas and industrial environments. The role involves both in-house and at customer sites, with physical work and lifting up to 50 lbs.

The position requires strong mechanical aptitude, the ability to read drawings, and willingness to travel; background in manufacturing/field service is preferred.

Qualifications

• High school diploma or equivalent; vocational/technical training preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to read and understand technical drawings and manufacturing instructions.
• Willingness to travel and work at customer sites.
• Able to lift up to 50 lbs and perform physically demanding work.

Responsibilities

• Respond to service requests including RMAs, repair requests, and startup support.
• Diagnose, troubleshoot, and repair mechanical and instrumentation equipment.
• Perform equipment retrofits, maintenance, and field service work.
• Communicate with customers regarding service needs, findings, and recommendations.
• Complete required documentation and ensure compliance with standards.

Skills

Mechanical aptitude

Troubleshooting

Reading drawings

Field service

Travel willingness

Physical fitness

Education

High school diploma

Job description

About Welker

At Welker, our mission is to Build Something Greater. We are a family-owned manufacturing company based in Sugar Land, Texas, with over 70 years of experience delivering innovative solutions to the oil and gas industry. With capabilities in ERP systems, 3D CAD design, and on-site manual and CNC machining, we provide industry-leading products and turnkey solutions to customers worldwide. If you're looking to work with your hands, solve real-world problems, and make a direct impact in the field, Welker may be the right fit for you.

About The Role

We are seeking a motivated and hands-on Field Service Technician to support customer equipment, troubleshooting, and repairs. This role is ideal for someone who enjoys mechanical work, problem-solving, and delivering excellent customer service. You'll work both in-house and at customer sites, maintaining and repairing mechanical and instrumentation equipment used in oil & gas, refinery, and industrial environments. This is a physically active role, requiring you to be on your feet most of the day and safely lift up to 50 lbs.

Key Responsibilities

• Respond to service-related requests, including:
  • Return material authorizations (RMAs)
  • Service and repair requests
  • Startup and Commissioning support
• Diagnose, troubleshoot, and repair mechanical and instrumentation equipment
• Perform equipment retrofits, maintenance, and field service work
• Communicate clearly with customers regarding service needs, findings, and recommendations
• Complete required documentation and ensure compliance with company and industry standards

Required Qualifications

• High school diploma, GED, or equivalent (vocational/technical training preferred)
• Strong mechanical aptitude and troubleshooting skills
• Ability to read and understand technical drawings and manufacturing instructions
• Comfortable working in a manufacturing and field service environment
• Ability to safely lift up to 50 lbs and perform physically demanding work
• Willingness to travel and work at customer sites

Preferred Qualifications

• Experience in oil & gas, refinery, or industrial service environments
• Exposure to:
  • Mechanical equipment and systems
  • Basic electrical wiring or instrumentation
• Previous field service, maintenance, or technician experience

Work Environment & Physical Requirements

• On your feet 90-95% of the workday
• Ability to lift and carry up to 50 lbs
• Work in industrial environments, including oil & gas and refinery sites (travel required)
• May require use of PPE, including respiratory equipment (clean-shaven policies may apply)
• Must meet customer site compliance requirements (drug testing, physicals, safety standards)
• Must maintain a clean driving record

Compensation & Benefits

• Competitive pay (based on experience, education, and potential)
• Eligibility for overtime pay and service bonus program
• Health, dental, vision, long term disability, and life insurance
• 401(k) with company match
• Paid time off and paid holidays
• Tuition reimbursement

Additional Requirements

• Must be authorized to work in the U.S.
• Must successfully complete a drug screen, physical, and background check