Field Service Technician

The Third Estimate; Solon (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Third Estimate is seeking an experienced Field Service Foreman to supervise residential exterior projects in the field and ensure work meets our quality standards for homeowners.

This hands-on leadership role involves supervising crews, inspecting completed work, troubleshooting issues, performing minor repairs, and coordinating with homeowners and the production team to keep projects on schedule. A valid driver’s license and willingness to travel between sites are required.

Qualifications

• 3+ years of residential exterior construction experience.
• Experience supervising crews, job sites, or subcontractors.
• Ability to communicate with homeowners and manage expectations professionally.
• Familiar with troubleshooting installation issues and minor repairs.

Responsibilities

• Supervise active job sites and installation crews to ensure on-schedule work and quality standards.
• Conduct final walkthroughs with homeowners to ensure satisfaction before closeout.
• Perform minor repairs, punch-list work, and adjustments to roofing, siding, gutters, windows, and doors.
• Serve as field liaison between homeowners, installers, and production team.
• Enter job data, notes, and updates into Salesforce and document progress with photos.

Skills

Residential exterior construction

Crew supervision

Customer communication

Troubleshooting

Safety-conscious

Travel for work

Lifting 50 lbs

Tools

Salesforce

CompanyCam

CRM software

Job description

Field Service Foreman

The Third Estimate is looking for an experienced Field Service Foreman to supervise residential exterior projects in the field and help ensure every job is completed to our quality standards.

This is a hands-on position for someone with residential exterior construction experience who is comfortable supervising crews, working directly with homeowners, inspecting completed work, troubleshooting issues, and performing minor repairs when needed.

What You'll Do

• Supervise active job sites and installation crews to ensure projects stay on schedule and meet company quality standards
• Conduct final walkthroughs and inspections with homeowners, ensuring complete satisfaction before job closeout
• Perform minor service repairs, punch-list work, and adjustments related to roofing, siding, gutters, windows, and doors
• Serve as the field liaison between homeowners, installers, and the production team
• Review project scopes, installation details, and production plans to ensure crews have everything needed for success
• Identify and resolve field issues quickly to prevent delays or callbacks
• Document job progress, repairs, and completed work through photos, videos, and written notes using tools like CompanyCam
• Communicate additional damage, repair opportunities, or change-order needs to the appropriate internal teams
• Collect final paperwork, completion photos, and customer sign-offs
• Maintain a clean, safe, and professional job site environment
• Ensure job data, notes, and updates are accurately entered into Salesforce
• Respond promptly to homeowner and internal team communication
• Support the production and project management teams with additional field needs

What We're Looking For

• 3+ years of residential exterior construction experience
• Strong background in roofing, siding, gutters, windows, or doors
• Experience supervising job sites, crews, or subcontractors
• Ability to confidently communicate with homeowners and manage expectations professionally
• Skilled at troubleshooting installation issues and handling minor repairs independently
• Highly organized with strong attention to detail
• Comfortable climbing ladders, working at heights, and navigating varying roof pitches
• Able to lift 50+ lbs. and work in changing weather conditions
• Familiarity with CRM systems, Salesforce, and mobile documentation apps
• Dependable, punctual, and able to take ownership of job completion
• Strong working knowledge of exterior remodeling systems and repair methods
• Ability to travel between job sites throughout the region
• Valid driver's license with a clean driving record (Company Vehicle)