Field Service Technician

Xylem; Schaumburg (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Xylem is seeking a Field Service Technician to perform service activities at customer sites, including troubleshooting and maintenance of mechanical, electrical, and diesel systems, with emphasis on safety and customer satisfaction.

This hybrid, full-time role supports multiple locations across the U.S., including Schaumburg, IL, and requires strong problem-solving, teamwork, and the ability to train junior technicians.

Qualifications

• HS diploma or equivalent.
• Ability to obtain DOT Medical card.
• Clean driving record.
• Work experience preferred.
• Able to pass background check & pre-employment drug screen.
• Water treatment experience highly preferred.
• Plumbing/HVAC experience A PLUS.
• 3 to 7 years of technical work experience.

Responsibilities

• Initiate and execute field service activities at customer sites.
• Troubleshoot complex mechanical, electrical, and diesel systems.
• Perform preventative maintenance and manage parts inventory.
• Interface with customers and work across multiple locations.
• Maintain safe working environment and company property.
• Lead/coach junior technicians when needed.

Skills

Electrical

Mechanical

Diesel

Customer service

Troubleshooting

Communication

MS Office

Education

High School diploma or equivalent

Tools

MS Office

Smart devices

Job description

Hybrid

Sarasota, Florida

Cartersville, Georgia

New Castle, Delaware

La Mirada, California

Carrollton, Texas

Schaumburg, Illinois

Linthicum Heights

Mississauga

Miami, Florida

Southaven, Mississippi

Full time

R50565

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. Equipment specific training will be provided. Willing to train the right person, but candidates with previous technical/mechanical/plumbing experience are especially encouraged.

Who We Are Looking For:

Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization

• Take care of company property

• Demonstrates high impact culture through innovation, accountability and empowerment

• Must be able to function in a team environment

• Usually works with little to no supervision

• Works independently and has ability to lead/coach/guide/motivate

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements:

• HS diploma or equivalent

Experience Requirements:

• Ability to obtain DOT Medical card

• Clean driving record

• Work experience preferred

• Able to pass background check & pre-employment drug screen

• Water treatment experience highly preferred

• Plumbing/HVAC experience A PLUS

• 3 to 7 years of technical work experience

Skill Requirements:

• Electrical, mechanical, diesel, fusion experience depending on business unit

• Work without direct supervision and provides coaching/training to junior-level technicians

• Technically sound

• Experience with Microsoft Office including smart devices

• Must have customer service experience

• Demonstrates critical thinking and troubleshooting ability

• Synthesizes technical information and communicates it clearly

• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

The estimated salary range for this position