Field Service Technician

Astrophysics Inc.; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401K plan with 4% employer match

Holidays and PTO

Job summary

Astrophysics Inc. is seeking a Field Service Technician to perform on-site installation, preventive and corrective maintenance of our X-Ray security systems at customer sites across the region.

The role requires travel, a valid driver’s license, and the ability to obtain a Secret-level security clearance. The technician will troubleshoot, diagnose, and repair products, complete service documentation, and ensure exceptional customer service.

Qualifications

• Associate’s or Bachelor’s Degree in Electronics, Computer Engineering, or related field.
• 2-7 years of technical support or field service experience.
• Excellent analytical, problem-solving and troubleshooting ability.
• Excellent customer service skills.
• Ability to travel to various work sites.
• Fluent in written and verbal English.
• Eligible for and able to maintain a Secret-level security clearance.

Responsibilities

• Install, service, and maintain Astrophysics products at customer locations.
• Troubleshoot, diagnose, and repair equipment; complete service reports and surveys.
• Maintain data in service databases and prepare equipment, parts, and documentation before arriving on-site.
• Update service HQ on progress and status of service calls.
• Provide customer training and support for products and installations.

Skills

Customer service

Analytical ability

Troubleshooting

Communication

Travel readiness

Education

Associate/Bachelor degree in Electronics or related

Job description

Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. This is a Field Service Technician role supporting our customer site in Calexico, CA. Candidates should be willing to travel to the Calexico area regularly to perform on-site service and have the ability to obtain a Secret-level security clearance.

Job Summary:

The Field Service Technician is responsible for on-site installation, preventative maintenance, and corrective maintenance of Astrophysics products at various customer locations. In this role, the technician will troubleshoot, diagnose and repair products, perform maintenance, and complete all service documentation and reports. The Field Service Technician must maintain a professional appearance and provide exceptional customer service. The Field Service Technician position requires the ability to travel, reliable vehicle transport, and a valid driver’s license.

Essential Functions:

• Perform on-site installation, and preventative and corrective maintenance.
• Complete all necessary service documentation, including reports, radiation surveys, parts requisitions, and expense reports.
• Test faulty equipment to diagnose malfunctions and return the defective parts regularly, as parts are accumulated and shipping is cost-effective.
• Input and maintain all data in the service databases (including Astrophysics proprietary software and apps), ensuring timely and accurate completion.
• Review machine and customer information prior to arriving on-site, and prepare the necessary equipment, parts, and documentation in advance.
• Update the customer and Astrophysics service headquarters on progress and status of service call.
• Deliver the customer package, including warranty, customer survey, and copies of all relevant reports.
• Ensure an outstanding customer service experience.
• Promote the sale of extended warranty service contracts and repeat x-ray purchases.
• Provide operator and/or technical training.
• Provide technical phone support and documentation as needed.
• Provide support for custom product installations, upgrades, and special projects as required.

Education and Experience:

• Associate’s or Bachelor’s Degree in Electronics, Computer Engineering, or related field.
• 2-7 years technical support or field service experience.
• Excellent analytical, problem-solving and troubleshooting ability.
• Excellent customer service skills.
• Professional appearance, demeanor and attitude.
• Ability to consistently travel to various work sites.
• Fluent in both written and verbal English.
• Must be eligible for and able to maintain a Secret-level security clearance.

Benefits & Perks:

• Excellent medical, dental and vision benefits
• 401K plan with 4% employer match
• 11 paid holidays, 10 PTO days
• Free donuts on Fridays, company luncheons and year end party!

Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today!

Equal Opportunity Employer

Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at [phone].