Field Service Technician

Community Coffee Company, L.L.C.; San Antonio (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Community Coffee Company, L.L.C. is seeking a Field Service Technician to install, maintain, repair and remove brewing and serving equipment at customer locations. The role emphasizes hands-on problem solving, mechanical and electrical troubleshooting, and prompt service to support the sales function.

You will prioritize service Calls, drive to sites, perform on-site tasks, and ensure equipment performs reliably to meet customer expectations.

Qualifications

• High school diploma or equivalent is required.
• At least 3 years of experience in HVAC, electrical, appliance repair, or similar mechanical field.
• Valid driver's license with an acceptable driving record; CDL may be required depending on location.
• Must be at least 21 years of age.
• Familiarity with handheld computer devices; proficiency with MS Office; SAP S/4HANA is a plus.
• Must successfully complete a pre-employment physical.
• Internal Only: Experience with Community Coffee may fulfill this requirement with approval.

Responsibilities

• Prioritize and schedule service calls, installations, removals, and preventive maintenance.
• Drive a company vehicle to customer locations for on-site service tasks.
• Install and remove brewing and serving equipment, using basic plumbing and electrical skills.
• Diagnose issues by observing equipment performance and applying troubleshooting techniques.
• Repair or replace defective parts and test equipment after service.
• Perform preventive maintenance to minimize disruption and extend equipment life.
• Manage parts inventory and initiate purchase orders as required.
• Document work orders, parts usage, installations, removals, and repairs.
• Maintain vehicle cleanliness and schedule maintenance.
• Safely handle, label, and store defective or warranty-eligible parts.
• Collaborate with sales reps and customers to confirm needs and placement.
• Support bench repair work or in-shop servicing when needed.
• Report property damage caused by equipment and assist in documenting incidents.

Skills

Handheld devices

Microsoft Office

SAP S/4HANA

Education

High school diploma or equivalent

Tools

Driver's license

Job description

Department:

Sales Operations

Reports To:

Warehouse Manager or Field Service Supervisor

Travel Required:

Daily, local travel in company vehicle. Limited or occasional overnight travel.

Work Type:

On-site

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

As a Field Service Technician, you are responsible for the installation, maintenance, repair, and removal of brewing and serving equipment at customer locations. This role requires a hands‑on approach to problem solving, strong mechanical and electrical troubleshooting skills, and the ability to provide prompt and courteous service. Field Service Technicians play a key role in supporting the sales function by ensuring equipment performs reliably and meets customer expectations.

Key Responsibilities

• Prioritize and schedule service calls, equipment installations, removals, and preventive maintenance with guidance from the Warehouse Manager or Field Service Supervisor.
• Drive a company vehicle to customer locations to perform on‑site service tasks in a timely and professional manner.
• Install and remove brewing and serving equipment, utilizing plumbing and basic electrical skills as needed.
• Diagnose issues by observing equipment performance and using appropriate troubleshooting techniques.
• Repair or replace defective parts, make mechanical adjustments, and test equipment functionality after service.
• Perform preventive maintenance to ensure equipment longevity and minimize customer disruption.
• Manage parts inventory, including initiating purchase orders for machines and replacement parts as required.
• Properly open and close work orders using a handheld device, record parts usage, and ensure accurate documentation of installations, removals, and repairs.
• Maintain vehicle cleanliness and perform regular inspections and scheduled maintenance.
• Safely handle, label, and store defective or warranty‑eligible parts in compliance with company procedures.
• Collaborate with sales representatives and customers to confirm equipment placement and service needs.
• Support bench repair work or in‑shop equipment servicing when needed.
• Report any property damage caused by company equipment and assist in documenting incidents in the absence of a supervisor.
• May be asked to perform additional duties, as necessary.

Position Requirements

• High school diploma or equivalent required
  • Passing score on aptitude test may be required if diploma is unavailable.
• 3 years of experience in HVAC, electrical, appliance repair, or similar mechanical field.
• Familiarity with mechanical and electrical troubleshooting required.
• Valid driver’s license with an acceptable driving record; CDL may be required depending on location.
• Must be at least 21 years of age.
• Proficiency with handheld computer devices preferred.
• Knowledge of Microsoft Office (Word, Outlook); experience with SAP S/4HANA is a plus.
• Must successfully complete a pre‑employment physical.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Takes Action
• Accountability
• Resourcefulness
• Interpersonal Agility
• Adaptability

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Use hands to finger, handle or feel objects, tools or controls and reach with hands and arms
• Is frequently required to stand.
• Is regularly required to walk; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
• Must frequently lift and/or move up to 35 pounds. May occasionally lift and/or move up to 85 pounds (with assistance of lift or by two persons) and may occasionally lift and/or move up to 200 pounds (with assistance of lift and by two persons).
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
• Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.

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