Service Technician

Community Coffee; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Short‑ and long‑term disability

Paid time off

Employee assistance program

Job summary

Community Coffee is seeking a Service Technician to troubleshoot, test, repair, and maintain brewing and serving equipment in a workshop environment. You will help ensure customers enjoy quality coffee by keeping equipment clean, reliable, and functional, on-site at our facilities.

Key duties include prioritizing repairs, inspecting parts, diagnosing issues, calibrating controls, and maintaining inventory. A high school diploma is required, with 2+ years of repair experience; HVAC experience is

Qualifications

• High school diploma or equivalent required.
• Aptitude test score may substitute for diploma.
• 2+ years in electrical or small appliance repair; HVAC a plus.
• Familiarity with electrical, mechanical, and plumbing fundamentals.
• Valid driver’s license or government-issued ID.
• Pre-employment physical completion required.
• Experience with Community Coffee may satisfy requirement with HR approval.

Responsibilities

• Prioritize and schedule repairs to meet operational demands.
• Inspect used parts for wear and dimensional changes.
• Observe and diagnose issues by listening to equipment in operation.
• Dismantle equipment to access defective components.
• Inspect parts for defects and deformations.
• Adjust and calibrate functional components and controls.
• Repair or replace faulty parts and install new components.
• Lubricate and clean parts for smooth operation.
• Conduct performance tests to verify repairs.
• Maintain accurate inventory of repair parts.
• Perform additional duties as necessary.

Skills

Troubleshooting

Repairing equipment

Diagnostic testing

Attention to detail

Education

High school diploma or equivalent

Tools

Electrical testing tools

HVAC basic tools

Job description

Job Details

• Department: Supply Chain
• Reports To: Café Equipment Supervisor
• Travel Required: Little to no travel
• Work Type: On-site

Position Overview

As a Service Technician, you will be responsible for troubleshooting, testing, repairing and maintaining brewing and serving equipment in a workshop setting. You play a critical role in ensuring our customers enjoy quality coffee products by keeping equipment clean, functional, and reliable.

Key Responsibilities

• Prioritize and schedule repairs of brewing equipment to meet operational demands
• Inspect used parts to assess wear and dimensional changes
• Observe and listen to mechanical devices in operation to diagnose issues
• Dismantle equipment to access and remove defective components
• Examine parts for defects, such as changes in form or texture
• Adjust and calibrate functional components and control instruments
• Repair or replace faulty parts, install new structural or functional components
• Lubricate and clean mechanical parts to ensure smooth operation
• Conduct performance tests to verify repairs and ensure equipment functionality
• Manage and maintain accurate inventory of all repair parts
• May be asked to perform additional duties as necessary

Position Requirements

• High school diploma or equivalent required
• A passing score on an aptitude test may be accepted in lieu of a diploma
• Minimum of 2 years of experience in electrical or small appliance repair; HVAC experience is a plus
• Familiarity with electrical, mechanical, and plumbing fundamentals
• Valid driver’s license or government‑issued ID
• Successful completion of a pre‑employment physical
• Experience with Community Coffee, even if unrelated, may satisfy this requirement at the discretion of the hiring manager with HR approval

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Accountability
• Adaptability
• Resourcefulness
• Takes Action
• Collaborates

Physical Demands / Work Environment

Required: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to stand and sit; use hands to finger, handle or feel objects, tools or controls and talk or hear, climb and balance
• Occasionally required to stand; walk, reach with hands and arms, stoop, kneel, crouch or crawl
• Regularly lift and/or move up to 35 lbs.; occasionally required to lift up to 85 lbs with assistance of lift or by two persons; occasionally lift/move up to 175 lbs with lift or by two persons
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; the noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas

Benefits

Community Coffee offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short‑ and long‑term disability, paid time off and employee assistance program.

Equal Employment Opportunity

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law.