Field Service Technician

Spectrumvoip,-In; Sacramento (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health: Medical, dental, and vision

401(k) with company match

Flexible PTO, holidays, and sick leave

Paid training

Company vehicle

Employee referral program

Job summary

SpectrumVoIP in Sacramento is seeking a Field Service Technician to install, configure, and maintain VoIP systems at customer sites. You will run cabling, set up routers, and train customers on their new phone systems.

This role offers autonomy, a full-time schedule, and a competitive salary between $70k and $85k. Travel to local customer sites is required, with a focus on reliability and customer satisfaction.

Qualifications

• 3+ years of field service experience serving commercial customers.
• High school diploma or equivalent.
• Strong TCP/IP networking knowledge and configuration skills.
• Experience with ISP circuits and modems (Cable, DSL, T1, FiOS, etc.).
• Structured cabling: CAT5e, terminating to jacks and patch panels; testing cables.
• Experience with analog POTS services on 66 and 110 blocks.
• Valid driver’s license with a clean record.

Responsibilities

• Install and configure VoIP hardware including phones and gateways.
• Run, terminate, and test structured Ethernet cabling.
• Install or reconfigure routers, firewalls, and network peripherals.
• Install camera systems and train customers on products.
• Troubleshoot networked office equipment and peripherals.
• Document work clearly and manage inventory using software.
• Maintain company vehicle and follow safety policies.

Skills

Field service experience

TCP/IP networking

Structured cabling

Customer communication

Driver's license

Education

High school diploma

Tools

Mikrotik

Cisco equipment

Job description

Description

Field Service Technician

Sacramento, CA | Full-Time | Field-Based | $70,000 – $85,000 per year

WHY THIS ROLE

If you like being the person who shows up, solves the problem, and leaves a customer's office running better than you found it, this role is for you. As a Field Service Technician in the Sacramento area, you'll be the face of SpectrumVoIP at customer sites. One day you're running and terminating cable, the next you're standing up a phone system, configuring a firewall, or mounting cameras, then walking the customer through everything before you head out.

You’ll own your installs from start to finish, work independently with real autonomy, and be a critical part of an installation team that customers count on.

ABOUT SPECTRUMVOIP

Founded in 2007, SpectrumVoIP has grown into the largest Texas-based cloud-hosted VoIP provider in the US. We stand apart by offering Unlimited Features at a simple flat-rate price, on one of the most feature-rich platforms available. We're privately owned, growing, and serious about a culture of excellence that celebrates diversity, innovative thinking, and consistently exceeding client expectations.

WHAT YOU'LL DO

• Install and configure VoIP hardware, including phones, analog gateways, paging systems, and door phones
• Run, terminate, and test structured Ethernet cabling
• Install or reconfigure routers, firewalls, and network peripherals
• Install camera systems
• Troubleshoot networked office equipment such as printers, scanners, DVRs, and cameras
• Train new customers on their products and services so they're confident from day one
• Document your work clearly, including any outstanding items, so nothing falls through the cracks
• Manage equipment inventory using our inventory management software
• Keep your company vehicle clean and well-maintained, and follow all safety guidelines and company policies

WHAT YOU BRING

• 3+ years of experience as a field service technician serving commercial customers
• High school diploma or equivalent
• Solid understanding of TCP/IP networking and network configuration
• Experience with ISP circuits and modems (Cable, DSL, T1, FiOS, etc.)
• Structured cabling experience: running CAT5e, terminating to jacks and patch panels, crimping ends, and testing and troubleshooting cable runs
• Experience working with analog POTS services on 66 and 110 blocks
• Ability to follow detailed installation documentation
• Strong communication skills and a professional, customer-first presence
• Organized, self-sufficient, and comfortable working with little or no supervision
• Valid driver's license with a clean driving record and no moving violations

BONUS POINTS

• Technical training or a related degree
• Experience with Mikrotik and Cisco routing and switching equipment
• Certifications such as CCNA, Network+, A+, or BICSI

Requirements

WHAT THE JOB INVOLVES

• Daily travel to customer sites, with some overnight and weekend travel
• Climbing ladders up to 12 feet, pulling and routing cable, and lifting or moving equipment weighing 10 to 50 pounds
• Working outdoors and adapting to changing site conditions
• Identifying color-coded wiring and cable pairs
• Obtaining a security license for camera system installations, if required

PAY AND BENEFITS

• Salary: $70,000 – $85,000 per year, based on experience and skills
• Health: Medical, dental, and vision eligible after 30 days, including 100% employer-paid employee-only HDHP coverage plus an HSA contribution
• Retirement: 401(k) with company match
• Time off: Flexible PTO, paid holidays, paid sick leave, and paid parental leave
• Growth: Paid training and access to our learning management system
• More: Company vehicle, Employee Assistance Program, additional ancillary benefit plans, and an employee referral program

SpectrumVoIP is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act.