Field Service Technician

Writing Affairs; Sacramento (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible PTO

Company vehicle

Paid holidays

Training & development

Job summary

SpectrumVoIP is seeking a Field Service Technician in the Sacramento area to install and maintain VoIP hardware, cabling, and security gear at customer sites. You will run network tests, configure devices, and guide customers through setup and operation, ensuring installations are completed with high quality and reliability.

You will travel to sites, work independently with autonomy, and contribute to a collaborative installation team that customers rely on for ongoing support and success.

Qualifications

• Minimum 3+ years of field service experience servicing commercial customers.
• High school diploma or equivalent.
• Solid TCP/IP networking and network configuration understanding.
• Experience with ISP circuits (Cable, DSL, T1, FiOS, etc.).
• Structured cabling: running CAT5e, terminations, testing and troubleshooting.
• Experience with analog POTS services on 66 and 110 blocks.
• Ability to follow installation documentation and work independently.
• Strong communication and customer-first presence.

Responsibilities

• Install and configure VoIP hardware and related equipment.
• Run, terminate, and test structured Ethernet cabling.
• Install or reconfigure routers, firewalls, and network peripherals.
• Install camera systems and door phones.
• Troubleshoot networked office equipment and peripherals.
• Train customers on products and services for day-one confidence.
• Maintain inventory and follow safety guidelines.

Skills

Field service

TCP/IP networking

Structured cabling

Driver's license

Customer service

Documentation

Independent work

Education

High school diploma or equivalent

Tools

Mikrotik equipment

Cisco routing & switching

Job description

Field Service Technician

$70,000 – $85,000 per year

WHY THIS ROLE

If you like being the person who shows up, solves the problem, and leaves a customer's office running better than you found it, this role is for you. As a Field Service Technician in the Sacramento area, you'll be the face of SpectrumVoIP at customer sites. One day you're running and terminating cable, the next you're standing up a phone system, configuring a firewall, or mounting cameras, then walking the customer through everything before you head out.

Description

Field Service Technician

Sacramento, CA | Full-Time | Field-Based | $70,000 – $85,000 per year

WHY THIS ROLE

If you like being the person who shows up, solves the problem, and leaves a customer's office running better than you found it, this role is for you. As a Field Service Technician in the Sacramento area, you'll be the face of SpectrumVoIP at customer sites. One day you're running and terminating cable, the next you're standing up a phone system, configuring a firewall, or mounting cameras, then walking the customer through everything before you head out. You'll own your installs from start to finish, work independently with real autonomy, and be a critical part of an installation team that customers count on.

About Spectrumvoip

Founded in 2007, SpectrumVoIP has grown into the largest Texas-based cloud-hosted VoIP provider in the US. We stand apart by offering Unlimited Features at a simple flat-rate price, on one of the most feature-rich platforms available. We\'re privately owned, growing, and serious about a culture of excellence that celebrates diversity, innovative thinking, and consistently exceeding client expectations.

What You\'ll Do

• Install and configure VoIP hardware, including phones, analog gateways, paging systems, and door phones


• Run, terminate, and test structured Ethernet cabling


• Install or reconfigure routers, firewalls, and network peripherals


• Install camera systems


• Troubleshoot networked office equipment such as printers, scanners, DVRs, and cameras


• Train new customers on their products and services so they\'re confident from day one


• Document your work clearly, including any outstanding items, so nothing falls through the cracks


• Manage equipment inventory using our inventory management software


• Keep your company vehicle clean and well-maintained, and follow all safety guidelines and company policies

What You Bring

• 3+ years of experience as a field service technician serving commercial customers


• High school diploma or equivalent


• Solid understanding of TCP/IP networking and network configuration


• Experience with ISP circuits and modems (Cable, DSL, T1, FiOS, etc.)


• Structured cabling experience: running CAT5e, terminating to jacks and patch panels, crimping ends, and testing and troubleshooting cable runs


• Experience working with analog POTS services on 66 and 110 blocks


• Ability to follow detailed installation documentation


• Strong communication skills and a professional, customer-first presence


• Organized, self-sufficient, and comfortable working with little or no supervision


• Valid driver\'s license with a clean driving record and no moving violations

BONUS POINTS

• Technical training or a related degree


• Experience with Mikrotik and Cisco routing and switching equipment


• Certifications such as CCNA, Network+, A+, or BICSI

Requirements

WHAT THE JOB INVOLVES

• Daily travel to customer sites, with some overnight and weekend travel


• Climbing ladders up to 12 feet, pulling and routing cable, and lifting or moving equipment weighing 10 to 50 pounds


• Working outdoors and adapting to changing site conditions


• Identifying color-coded wiring and cable pairs


• Obtaining a security license for camera system installations, if required

Pay And Benefits

• Salary: $70,000 – $85,000 per year, based on experience and skills


• Health: Medical, dental, and vision eligible after 30 days, including 100% employer-paid employee-only HDHP coverage plus an HSA contribution


• Retirement: 401(k) with company match


• Time off: Flexible PTO, paid holidays, paid sick leave, and paid parental leave


• Growth: Paid training and access to our learning management system


• More: Company vehicle, Employee Assistance Program, additional ancillary benefit plans, and an employee referral program

SpectrumVoIP is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act.