Field Service Technician

ProMach; Raleigh (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Retirement plan with company match

Generous paid time off

Job summary

ProMach is seeking a Field Service Technician to provide on-site technical support for packaging machinery and associated systems. You will install, service, and repair equipment at customer sites and generate detailed reports on service actions.

The role requires an Associate degree in a related field or 8 years of equivalent experience, 3+ years in machine manufacturing or mechanical repair, and strong knowledge of Allen-Bradley PLCs, servo and pneumatic systems, plus the ability to travel up

Qualifications

• Associates Degree in related technical field or 8 years related work experience.
• 3+ years in custom machine manufacturing or mechanical repair/maintenance.
• Excellent knowledge of mechanical/electrical applications, specifically Allen-Bradley PLCs, servo driven motors and controls, stepper motors and controls, and pneumatic driven machinery.
• Ability to read and understand complex engineering designs, including wiring schematics.
• Packaging industry experience preferred.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Problem-solver with strong independent judgment skills.
• Travel domestically and internationally up to 85%.

Responsibilities

• On-site training of customers’ operators and technicians on set‑up, operation, change‑over and maintenance of the systems.
• Attend PMMI training classes required to obtain and maintain service training certification.
• Assemble component parts for the Aftermarket parts group, engage in occasional machine rebuilds/upgrades, research machine designs to identify non‑standard parts, and respond to customers’ outreach for immediate service support.
• Prepare detailed trip reports for the customer and company that identify problems encountered, actions taken to resolve, and next steps.
• Prepare field time reports, expense receipts, and follow‑up communication with customers.
• Other responsibilities may include development of machine operation manuals and troubleshooting guides, updating technical files, assembly and test of new machines, and participation in customer Factory Acceptance Tests.

Skills

Allen-Bradley PLCs

Servo motors and controls

Reading wiring schematics

Strong communication

Mechanical/electrical aptitude

Travel up to 85%

Education

Associate degree in a related technical field

Tools

Microsoft Office

Job description

Join ProMach and shine. Whether you’re creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you’ll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

Do we have your attention? Keep reading.

Axon is looking for a new Field Service Technician to join their Service team. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of our equipment, as well as offer innovative solutions to make the customer’s operation function more efficiently and economically.

Does this work interest you?

• On-site training of customers’ operators and technicians on set‑up, operation, change‑over and maintenance of the systems
• Attend various classes required to obtain and maintain service training certification by the Packaging Machinery Manufacturers Association (PMMI)
• Assemble component parts for the Aftermarket parts group, engage in occasional machine rebuilds/upgrades, research machine designs to identify non‑standard parts, and respond to customers’ outreach for immediate service support
• Prepare detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer’s service needs
• Prepare field time reports, expense receipts, and follow‑up communication with customers
• Other responsibilities may include development of machine operation manuals and troubleshooting guides, exchanging machine design observations with engineering department, updating, and organizing technical files, assembly and test of new machines, and participation in customer Factory Acceptance Tests

• Associates Degree in related technical field or 8 years related work experience
• 3+ years in custom machine manufacturing or mechanical repair/maintenance
• Excellent knowledge of mechanical/electrical technical applications, specifically Allen‑Bradley PLCs, servo driven motors and controls, stepper motors and controls, and pneumatic driven machinery
• Ability to read and understand complex engineering designs, including wiring schematics
• Packaging industry experience preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Problem‑solver with strong independent judgment skills
• Track record of successfully multitasking to meet timelines on deliverables
• Ability to travel domestically and internationally up to 85%

What’s in it for you?

There’s no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc.

We were named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast‑paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

More career opportunities to consider!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

#AXON

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast‑paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.